Head Of Operations

• Jul 2022 - Present

▪ Oversaw, led, directed and managed the fiscal and overall operations to ensure growth and profitability▪ Provided the team with daily guidance, leadership and overall support on all matters pertaining to operations, communication, revenue enhancement, human resources, procedure standardization, system applications, and process execution.▪ Developed continuous improvement methodology in key areas of service profit and growth.▪ Establish relationships with customers and make sure that operational and customer service standards are upheld.

Operations Lead

• Aug 2021 - Jul 2022

▪ Designed, developed and implemented SOP and KPIs for better process and growth Develop, mentor and motivate the team to achieve higher goals.▪ Worked closely with respective functional teams to ensure a high standard of execution and customer experience.▪ Performed root cause analysis in case of escalations and take steps to improve the robustness of the process and provided thought leadership to the team

Frontend Developer

• May 2021 - Aug 2021

▪ Designed & developed pixel-perfect, buttery smooth UIs across both mobile platforms.▪ Optimized components for maximum performance across a vast array of web-capable devices and browsers.▪ Worked with product team and graphic designers to satisfy the customer requirements and the overall quality.▪ Participated in planning iterations and representing accomplishments at team scrums.▪ Utilized knowledge of business processes, system processes, and industry standards to solve complex issues

Project Lead - Technical

• Jun 2022 - Present