Jude Chavanne
System Analyst at University Technology Office at Arizona State University- Claim this Profile
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English -
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Haitian Creole -
Topline Score
Bio
Credentials
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Scrum Product Owner Certified (SPOC)
SCRUMstudy - Accreditation Body for Scrum and AgileMay, 2022- Nov, 2024
Experience
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Technology at Arizona State University
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United States
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Higher Education
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100 - 200 Employee
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System Analyst
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Nov 2021 - Present
• An admin for the ASU enterprise instance of Atlassian. (Currently 2300+ users) • Atlassian Cloud (Jira, Confluence, Tempo, Jira Service Desk) configuration and architecture design • Atlassian Cloud training, coaching, and consultation lead • Supporting ASU Atlassian Cloud users, including customer service, troubleshooting, problem solving and conflict resolution • An admin for the ASU enterprise instance of Atlassian. (Currently 2300+ users) • Atlassian Cloud (Jira, Confluence, Tempo, Jira Service Desk) configuration and architecture design • Atlassian Cloud training, coaching, and consultation lead • Supporting ASU Atlassian Cloud users, including customer service, troubleshooting, problem solving and conflict resolution
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Encore
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United States
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Events Services
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700 & Above Employee
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Audio Visual Technician
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Aug 2016 - Present
- Responsible for the advanced set-up of large and small-scale audiovisual systems for live events - Leading teams of audio engineer freelancers and delegating tasks to complete projects - Utilize time management abilities to complete tasks - Coordinate equipment placement for events - Maintaining and developing relationships with clients of respected organizations and corporations - Responsible for the advanced set-up of large and small-scale audiovisual systems for live events - Leading teams of audio engineer freelancers and delegating tasks to complete projects - Utilize time management abilities to complete tasks - Coordinate equipment placement for events - Maintaining and developing relationships with clients of respected organizations and corporations
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The Digital Eclectic LLC
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Chandler, Arizona
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Co Owner and Co Founder
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Aug 2015 - Present
We provide Multimedia Services. (Photography, Videography and Audio). "At Eclectic we strive to give our clients the best possible multimedia service experience. Whether it is a photo or a sound byte, we work to create the best and most memorable piece of art for you, so you don't have to." We provide Multimedia Services. (Photography, Videography and Audio). "At Eclectic we strive to give our clients the best possible multimedia service experience. Whether it is a photo or a sound byte, we work to create the best and most memorable piece of art for you, so you don't have to."
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Axway
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United States
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Software Development
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700 & Above Employee
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Tech Support
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Feb 2019 - Nov 2021
- Provide operational support in a multi-platform environment (Windows, UNIX, Axway applications) by executing and validating all scheduled and ad hoc events and procedures, including transaction recording, file upload/download verification, event monitoring, network monitoring, timely escalations, etc. - Produce reports and activity logs when required. - Provide timely and accurate information to appropriate IT staff and management in the event of production impacting events - Assist in troubleshooting of production-related issues - Ensure job satisfaction and development by recommending standards, procedures and process improvements. - Develop department by providing direction/training to peers and less experienced staff. - Provide staffing support during staff shortages (PTO, etc.) - Work on special projects at the direction of the director and team leader - Performing tasks in AWS, Jira and Confluence. - Tier 2 Moderate Risk Public Trust Clearance
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Laureate Education, Inc.
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United States
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Higher Education
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700 & Above Employee
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Student Services Coordinator
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Feb 2018 - Feb 2019
- Provide technical support for students - Multitasking providing support via email, chat and phone - Work with Salesforce to develop and maintain rapport with students - Work with various software and programs to assist students with inquiries - Assist students with general financial aid inquiries - Provide technical support for students - Multitasking providing support via email, chat and phone - Work with Salesforce to develop and maintain rapport with students - Work with various software and programs to assist students with inquiries - Assist students with general financial aid inquiries
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SiteLock
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Technology, Information and Internet
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1 - 100 Employee
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Website Security Consultant
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Nov 2014 - Oct 2015
- Assisting clients with product knowledge and enrollment processes - Identifying clients' business goals and needs - Maintained a computerized client and prospect database - Leverage problem solving skills to respond and follow up on inquiries by email and phone - Maintain existing and develop new clients through individual account support - Deliver on daily and monthly goals - CRM utilization as well as other various software - Assisting clients with product knowledge and enrollment processes - Identifying clients' business goals and needs - Maintained a computerized client and prospect database - Leverage problem solving skills to respond and follow up on inquiries by email and phone - Maintain existing and develop new clients through individual account support - Deliver on daily and monthly goals - CRM utilization as well as other various software
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Safelite
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United States
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Retail
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700 & Above Employee
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Sales Associate
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Jun 2013 - Oct 2014
Sales and Customer Service Sales and Customer Service
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Education
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2012 - 2016
Arizona State University
Bachelor’s Degree, Technological Entrepreneurship and Management
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