Experience

JACARANDA MOTORS

• Kenya
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • May 2022 - Present

  Responsibilities: • Respond to inquiries from customers by phone, email, mail, chat, in-person, or social media. • Establish and maintain effective and cooperative working relationships and excellent customer service with dealers and consumers • Create and maintain client accounts by logging account details • Clarify the customer's complaint, identify the issue's root cause, choose and explain the best remedy, hasten the correction, and follow up to resolve product or service issues. • Manage a lot of incoming calls without doing any cold calls. • Identify and assess customers’ needs to achieve satisfaction • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/team sales targets and call handling quotas • Go the extra mile to engage customers • Prepare outgoing mail by drafting correspondence, securing parcels etc • Monitor office supplies and place orders when necessary Show less



Subaru Kenya

• Kenya
• Automotive
• 1 - 100 Employee

• Customer Service Representative

  • 2019 - 2022

  Responsibilities: ● Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard. ● Being a subject matter expert in such areas as vehicle safety rules, operations manuals, and maintenance instructions ● Determines customer vehicle needs by listening and asking questions ● Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing. ● Accurately capturing customers product needs and providing updates throughout the entire process ● Establish and maintain great customer relationships ● Walk through all aspects of the vehicles with the customers. ● Enhance the touch & feel experience of our vehicles at customer request. ● Follow up on customers that had consultations but left without placing an order Show less