Judas Hudson
ITSM Engineer at Ohio National Financial Services- Claim this Profile
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English -
Topline Score
Bio
Credentials
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ITIL Foundation
AXELOS Global Best PracticeSep, 2017- Oct, 2024 -
HDI Support Center Analyst
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HDI Support Center Manager
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Experience
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Ohio National Financial Services
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United States
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Financial Services
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400 - 500 Employee
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ITSM Engineer
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Jul 2019 - Present
My responsibilities in this role are.- Provide ServiceNow Training- Troubleshoot any issues in the platform- Develop new requests/modules based on needs of the company.- Manage and troubleshoot the iSupport application- Manage and troubleshoot the Bomgar application- Develop and implement integration between ServiceNow and other applications in the company.
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ITSM Application Administrator
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Sep 2017 - Jul 2019
My responsibilities in this role are.- Provide ServiceNow Training- Troubleshoot any issues in the platform- Develop new requests/modules based on needs of the company.- Manage and troubleshoot the iSupport application- Manage and troubleshoot the Bomgar application- Develop and implement integration between ServiceNow and other applications in the company.
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ServiceNow Administrator/Developer
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Dec 2016 - Sep 2017
As an employee with Ohio National Financial Services I have been given the role of ServiceNow Administrator/Developer as well as Senior Deskside Support Analyst.My responsibilities in this role are.- Provide ServiceNow Training- Troubleshoot any issues in the platform- Develop new requests/modules based on needs of the company.
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iSupport Administrator
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Apr 2016 - Sep 2017
As an employee with Ohio National Financial Services I have been given the role of iSupport Administrator as well as Senior Deskside Support Analyst.My responsibilities in this role are. - Provide iSupport related training. - Setup new accounts. - Troubleshoot connectivity issues/Outages - Manage Upgrades related to the application
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Bomgar Administrator
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Mar 2016 - Sep 2017
As an employee with Ohio National Financial Services I have been given the role of Bomgar Administrator as well as Senior Deskside Support Analyst.My responsibilities in this role are. - Provide training on using the Bomgar application. - Setup new accounts. - Troubleshoot connectivity issues/Outages - Manage Upgrades related to the application
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Senior Deskside Support Analyst
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Feb 2016 - Sep 2017
As a Senior Deskside Support Analyst, I work with a team of IT Professionals to provide solutions to various technical problems on a daily basis.My responsibilities in this role are. - Provide timely deskside assistance for any IT related issues, such as installation, troubleshooting, and how-to instructions. - Provide solutions to high complexity issues related to Microsoft Office Software, Adobe Products, Computer Hardware, and other software used by ONFS. - Work with many teams with projects to deploy new software/hardware to the company, such as virtual based laptops and Internet Explorer 11. - Provide Virtual Desktop support at the level of a Junior VDI Analyst.
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Pomeroy
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Process Lead
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Aug 2015 - Feb 2016
As a Process Lead at Pomeroy I managed a team of IT Professionals working to support the employees of BBVA Compass. My responsibilities in this role were. - Communicate with the different vendors. - Document knowledge/support articles in a way that is communicable to the team. - Maintain past articles so that they remain effective. - Lead a team of 20+ in daily tasks. - Create training to further the skills of team members.
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IT HelpDesk Analyst Level 1
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Dec 2013 - Aug 2015
As a Level 1 Analyst with Pomeroy I was tasked to support the employees of BBVA Compass.My responsibilities in this role were. - Troubleshoot various computer related issues all varying in complexity. - Provide How-To related instructions related to Microsoft Office Products and other BBVA relate software. - Work with other team members to provide solutions to complex problems - Assist with Knowledgebase management. - Assist with Level 2 reporting/job functions as needed.
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Education
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2004 - 2009
Lawrenceburg High School
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