Experience

Danway Emirates LLC

• United Arab Emirates
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Sales & Support Engineer

  • Oct 2021 - Present

• Sales Service Coordinator

  • Apr 2019 - Sep 2021

  Hands on experience with SAP across the supply chain workflow managing order entry, master data management, inventory part number, production order etc• Reduced DSO collections by 40% from 160 to 120 days by effective customer relationship management• Enabled recovery of 1Mn AED within 6 months that was pending for 3 years• Created quotations, calibration certificates/ PMC contracts/ tender documents for 30 Clients across 15 service engineers• Built & managed the supply chain demand forecast, order book data, sales analysis using inventory levels• Indirect channel inventory management: obtain/review distributor inventory data and highlight risk areas & take corrective action whenever required• Improved costs & TAT via backorder management between regional and hub commercial teams• Compared and negotiated shipping rates, shipping modes, and payment terms with forwarder Show less



TarCO.pvt.ltd

• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Sales and Operation Coordinator

  • Sep 2014 - Oct 2018

  • Responsible for maintaining files of sales invoice, proforma invoice and purchase orders • Handled the tasks of promoting products and services of the organization and updated daily expenses of the organization • Communicated with the purchase department regarding payment of outstanding bills • Maintain MIS for management review across daily, weekly, and monthly frequency and Maintain CRM with clients • Responsible for maintaining files of sales invoice, proforma invoice and purchase orders • Handled the tasks of promoting products and services of the organization and updated daily expenses of the organization • Communicated with the purchase department regarding payment of outstanding bills • Maintain MIS for management review across daily, weekly, and monthly frequency and Maintain CRM with clients



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• AT&T:- Customer Service Executive and Sales

  • Apr 2014 - Sep 2014

  The Customer Service Representative attracted potential customers by answering product and service questions; suggested information about other products and services. Processed orders, prepared correspondences and fulfilled customer needs to ensure customer satisfaction. Adept at listening to customers negotiating agreements and developing satisfied repeat customers.

• AT&T:-Technical Support Executive

  • Nov 2013 - Mar 2014

  Analytical Technical Support Executive adept at resolving complex network issues.Critical thinker who addressed customer support issues quickly and who consistently exceeded performance standards. Level-headed and calm in stressful situation with well-developed people skills.