Experience

BlueStar Refreshment Services

• United States
• Food & Beverages
• 1 - 100 Employee

• Customer Success Lead

  • Oct 2019 - Present

  Fremont, CA Lead team of 8 Customer Success Managers Plan and strategize future development of customer programs Assist CSMs with reporting, data analysis, QBR's, relationship management and development Report to VP of Operations sales and customer reports

• Ops Manager of Driver Team (Interim)

  • Jan 2019 - Oct 2019

  Fremont, CA Manage team 7 Route Managers responsible for 175+ Drivers. Driver sales accounted for $250K/day sales. Assist Route Manager in daily tasks. Safety, route coordination, discipline, and hiring. Maintained an efficient personnel distribution. Does # of routes constitute # of drivers... Work alongside all department managers from warehouse, billing, customer success, hr, and tech.

• Sr. Customer Success Manager

  • Feb 2017 - Dec 2018

  Fremont, CA Assist partners and/or BlueStar entities to ensure program spec is being executed on a national level Executing meaningful, prompt, accurate, and reliable relationships with vendors - being a “gold-standard” vendor partner Coach and mentor customer service team members

• Account Manager

  • Feb 2013 - Jan 2017

  Fremont/San Jose, CA Customer onboarding and relationship development Budget responsible for the snack/beverage program Prepare and present QBR's, sales reports, and in depth data analysis of consumption reports Ensure service level agreements are being met to and exceeded

• Driver Team Lead

  • Aug 2012 - Jan 2013

  San Francisco Bay Area Responsible for a team of 4 servicing LinkedIn HQ in Mountain View. Service responsibilities of stocking, cleaning, communicating equipment issues, and communication with the client contact. Responsible for reporting truck issues, truck inventory, client orders, and driver helper training. Communicate and interface with senior level management

• Driver

  • Apr 2012 - Aug 2012

  San Francisco Bay Area Part of a 3 man team which serviced LinkedIn HQ in Mountain View. Assisted the team lead in truck inventory and picking orders. Took part in stocking snacks, beverages, fruit, dairy, and frozen items. Assisted in cleaning espresso and various bean to cup machines.



Catholic Charities of Santa Clara County

• United States
• Individual and Family Services
• 200 - 300 Employee

• Internship

  • Feb 2012 - Apr 2012

  San Francisco Bay Area Work with youth groups, site visits, one-on-ones, intakes, and developing topics for conversation. Organize data of youth’s files to a chart and shadow case managers.



CSI Protective Services

• United States
• Security and Investigations

• Internship

  • Feb 2012 - Apr 2012

  San Francisco Bay Area Crowd control, traffic control, report suspicious activity while working together with police. Online research: for executive protection, church safety, and security. Assisting in creating powerpoint presentations for these specific classes.