Jub Rahman
Resourcer at Talent Works- Claim this Profile
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Bio
Credentials
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Advanced Talent Sourcing Training
The Talent HunterFeb, 2022- Nov, 2024
Experience
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Talent Works
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United Kingdom
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Staffing and Recruiting
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1 - 100 Employee
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Resourcer
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Jul 2021 - Present
We’re changing the conversation, challenging conventional thinking and propelling organisations to new heights in the race to deliver the best talent. Working with startups, scale-ups and established brands, we help you to deliver ambitious hiring plans through our people, in partnership with yours. Unleashing agile resourcing models, with unrivalled capability and fresh thinking, we’re re-defining how companies view and embed resourcing capability. We combine RPO, Recruitment Marketing and Digital Resourcing solutions that deliver unparalleled results that flex with an organisation’s needs. Most importantly, we place your business at the heart of everything we do. Building, enhancing and amplifying your employer brand. Our Services RPO Solutions | Digital Resourcing Solutions | Employer Branding | Recruitment Marketing | Research & Insight | Campaign Resourcing | Executive Search | Social Media & Content Show less
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Heavenly Desserts UK
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United Kingdom
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Food and Beverage Services
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100 - 200 Employee
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Manager/Delivery Driver
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Aug 2020 - Jul 2021
• I was a temporary manager of the heavenly desserts franchise in Northampton to stand in for maternity cover. • Assisting with the recruitment, training and coaching for new trainees within my team. • Planning and completing training and development for the business. • Conduct coaching conversations and performance reviews • Supporting my team by motivating, coaching, engaging and managing to drive their performances. • Maintain accurate Team Files • Plan weekly rota’s, shifts, breaks and holiday planning. • Delivering efficient and friendly service in store. • Always engage with customers • Dealing effectively with customer complaints and queries and taking responsibility to resolve these. • I was assisting with the delivery service during the UK lockdown on all hospitality sectors. I have continued with this as my contract with the management position ended. Show less
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TXM Recruit
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United Kingdom
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Staffing and Recruiting
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100 - 200 Employee
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Recruitment Consultant
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Aug 2019 - Jul 2020
• I was part of the metering team in built environment sector. • I was responsible for screening potential candidates for meter reader roles across the UK. • Posting job specifications via websites. • Maintaining great working relationships with clients and candidates • Attend job interviews when required • Key achievements – My 1st month I recruited the highest number of candidates, passing my BIOR training in my 1st month, passed my 6-month probation. • I was part of the metering team in built environment sector. • I was responsible for screening potential candidates for meter reader roles across the UK. • Posting job specifications via websites. • Maintaining great working relationships with clients and candidates • Attend job interviews when required • Key achievements – My 1st month I recruited the highest number of candidates, passing my BIOR training in my 1st month, passed my 6-month probation.
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Computacenter
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United Kingdom
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Information Technology & Services
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700 & Above Employee
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Central Event Scheduler
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May 2018 - Aug 2019
• I schedule regional engineer’s work for IT software and hardware related incidents and tasks • My role is to respond to all tickets which have SLA’s (Incidents 8 hours and requests 5 working days) • Take incoming and outgoing calls to users and try to resolve the incident on 1st line resolution. If this is not possible I will schedule an engineer to attend to user at the next availability. • I carry out initial troubleshooting and diagnosis • I deliver high level of 1st line resolution within SLA’s. • I’m currently the scheduler for North west regional, which is the busiest out of all regions and have built a great rapport with my engineers and on site team leader to ensure I run my region smoothly and effectively. • I also provide to support to my colleagues where possible to assist with their respect regions so SLA’s are not breached. • I have created a handover process for all regional schedulers where we can fill gaps during absences. • I engage daily with engineer and team leaders during conference calls Show less
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Green Star Energy
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United Kingdom
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Utilities
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1 - 100 Employee
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Metering Process Lead
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Jul 2016 - Mar 2018
• My role is to improve processes in the metering team and ensure the team/business can work efficiently from the changes. • Creating plans to drive backlog of work down and maintain business as usual (BAU) status. • Writing up work instructions and managing work/tasks for the team daily • My role was to ensure the service level agreement (SLA) for metering was at 95% and above on their phone lines daily. I had access to call management service(CMS) where I have full visibility on who was answering calls, breaks, admin time etc. • Realistic targets were set by myself for the team to hit to ensure key performance indicators (KPI) were met. KPIs were set based on work coming in via emails and tickets and backlog of work – which was split across my team. • I would produce a KPI report end of the week for my team and present back to my line manager. KPIs were excel report which were based on number of emails received and worked, tickets received and worked and calls received, answered and abandoned. • Acting as a supervisor during escalations • Contacting customers to provide outcome of investigation both written and verbal • Attending daily performance meeting and reporting to senior management • Deputising on manager’s absence • Liaising with key stakeholders of the business i.e. Lowry Beck and managed service from Utiliserve. • Testing in UAT • Delegating and working tickets raised • Managing metering service levels via CMS Show less
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Opus Energy
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United Kingdom
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Utilities
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200 - 300 Employee
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Customer Service Administrator
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Nov 2011 - Jul 2016
• Started off in Customer Services. The role was to deal with external business customer issues with their gas and electricity concerns i.e. invoices, disputes, meter readings, contracts etc. • I then transferred to the registrations team. My responsibilities included registering contracts for small businesses and ensuring the correct procedures were followed by our external brokers, who sold the contracts to our customers. • I also worked for Commercial Admin team. My role was to upload tenders I received from external brokers onto our tender manager system. Once this was loaded the tender was ready for quote and the broker would receive our offer for new and existing customers. • More recently, I have now moved onto the Data Management/Settlement team. My responsibilities include investigating issues with meter readings for our small businesses and corporate customers. I investigate and aim to resolve issues to do with transposed readings, mapping issues, AMR reads, validations and more daily. To resolve these issues, I am constantly liaising with our customers, data collectors, data retrievers and internal departments. I also ensure as a company we are charged correctly in our settlement. I do this by checking our EACs and AA are up to date with sites, and not leaving the company “out of pocket”. I also make sure that when I’m working on a site, we are getting charged correctly for validated reads before the site hits the reconciliation final (RF) date. This is when reads are crystallised and no further amendments can be made to them. I also carrying out daily reports for my team to see how we can hit our KPIs, mainly with ageing figures. In the 2 years, I have been in this role, I feel I have enhanced a lot of knowledge, thus giving me the confidence to carry out overviews to other colleagues within the business and providing a full insight to what I do and how my work could impact their respective role. Show less
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Education
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1998 - 2004
Mereway Upper School
A levels, Business Administration, Management and Operations
Community
