Experience

Universidad Andres Bello

• Chile
• Education Management
• 700 & Above Employee

• Teaching Experience

  • 2013 - Present

  In addition to my main job at Laureate, I have been a part-time teacher at UNAB's Faculty of Engineering since 2013, teaching undergraduate Civil Engineering and Industrial Engineering students the following courses: Business Models for your Professional Development This course prepares students for a VUCA environment (Volatile, Uncertain, Complex, Ambiguous) by presenting Lean Methodologies, such as Design Thinking, Customer Journey Map, and Business Storytelling to create a project that solves customer's needs, providing a solution that has customer desirability, technical feasibility and financial viability. Thesis Supervision This is a one-year project that is developed individually by senior students, which focuses on solving a real company need applying engineering methodologies such as Business Models, Lean Thinking, Design Thinking, Process Improvement, and Circular Economy. Introduction to Engineering The scope of this course was to work on a hands-on project in which to apply Business Storytelling methodologies to tell a compelling story about a new product or service that would solve the needs of a specific audience. To identify the fit between Value Proposition and Customer Needs, we applied the Design Thinking methodology to empathize with the customer, define their needs, ideate several solutions, prototype, test and iterate to improve the solution provided. Marketing The scope of this course was to provide a framework for building business models and marketing plans, using 4Ps of marketing and strategic analysis. Management Information Systems The objective of the course was to analyze decision making, Decision Support Systems (DSS), business dashboards and visualization tools. Show less



Laureate Education, Inc.

• United States
• Higher Education
• 700 & Above Employee

• • Jan 2019 - Sep 2020

  Responsible for the implementation and delivery of results of a corporate transformation program intended to improve the financial and organizational performance through initiatives related to increase value and reduce costs, and improve health and capabilities of Laureate's institutions in Peru and Chile. As a member of the global Laureate team responsible for transformation efforts, I worked in partnership with RTS consultants to ensure the correct implementation and execution of the transformation process, following the guidelines provided by the global governance of the project.• Led Peru weekly project follow-up meeting, establishing the strategic priorities to be discussed in the meeting with the program sponsors, solving or escalating problems, identifying opportunities, guiding ad-hoc analysis and implementing best practices.• Internal expert in the Transformation methodology delivered by McKinsey, I provided program guidance, business information analysis to support decision-making, and solution of ad-hoc requirements from the Chief Transformation Officer and the Steering Committee for the program.• Expert in the development of business cases (assumptions, revenue, costs, KPIs) for key initiatives that aimed to generate revenue and reduce costs, through improvement and innovation processes, operational plans, management of resources and organizational structure.• Business partner for the internal audit team to certify compliance with company policies and procedures (SOX, IT Compliance), and with the transformation program (compliance with information checklist required for each initiative). Show less

• • May 2013 - Dec 2018

  Provided strategic guidance and assistance to the CEO of the Andean Region (Chile and Peru), and the senior management team of the region, being responsible for key planning processes and specific information requirements, standing out as:• Expert in the use of Business Storytelling and Strategic Storytelling techniques for the preparation in English language of corporate presentations associated with the Five-Year Plan (LRP), Annual Budget, Quarterly Business Review (QBR) and other corporate customized presentations on demand. These presentations combined cross-organizational information and market data to create a solid institutional narrative, for the development of a long-term strategy.• Responsible for developing data-based conclusions and recommendations to support the development of the long-term strategy of Laureate Andean Region, with a focus on growth with quality, efficiency and profitability.• Responsible for the analysis of geographic expansions of institutions in Peru, considering elements of innovation, academic quality and student experience, consistent with the vision and mission of Laureate. • Led the certification for all 7 institutions across Peru and Chile as B companies, ensuring alignment of Laureate’s triple purpose business model (social, environmental and financial impact), managing to improve the region's score on the assessment by an average of 7%.• Responsible for the detailed analysis of the evolution and situation of the Higher Education market in Chile, to detect opportunities for growth and efficiency, by launching new programs, considering resources and capabilities of Laureate institutions versus the competition.• Responsible for the preparation of the annual speech of the CEO of the Andean region, for the end of the year dinner. Show less

• • Jun 2011 - May 2013

  Responsible for delivering business intelligence services to the Andean Regional Office:• Led the regional implementation of LATAM Business Intelligence initiatives, ensuring consistency across the region in the construction and analysis of financial and operational information and metrics.• Developed a BI model to analyze prospective students’ preferences and demographic data. This helped focus admission campaign in UNAB Creative Center, doubling new enrollment vs. PY.• Provided market analysis for positioning of Laureate institutions vs their relevant market, or example, price strategy formulation and positioning by program / shift / campus, for their enrollment campaign. Show less



Universidad Andres Bello

• Chile
• Education Management
• 700 & Above Employee

• • Jan 2008 - May 2011

  • Developed ad-hoc studies and reports, analyzing and communicating information to key stakeholders, in order to support decision making and policy formulation.• Led the implementation of ODS/Cognos Business Intelligence platform which is used by the university to generate academic and financial reports from the institution's ERP (Banner).• Responsible for budgeting and forecasting enrollment reports.

• • Aug 2006 - Dec 2007

  • Responsible for the evaluation of projects and capital investment initiatives, preparing Capital Investment Proposals (CIPs) addressed to corporate.• Provided support to academic units in management and process improvement initiatives, such as the improvement of UNAB library services to comply with national standards.



Clínica Las Condes

• Chile
• Hospitals and Health Care
• 700 & Above Employee

• Senior Business Analyst

  • Jan 2005 - Jun 2006

  • Responsible for the preparation of management control reports included in the monthly Board of Director’s report, including follow-up of investments projects, analysis of deviations and development of ad-hoc studies requested by top management. • Developed economic proposals of high cost / high complexity medical packages, which contributed to opening new lines of business with health insurance companies. • Key analytical resource in a multidisciplinary team comprised of health professionals (doctors, nurses and other specialists) committed to the evaluation and deployment of initiatives that generated new sources of revenue and improvement of business processes. Show less



Molino Balmaceda

• Santiago, Chile

• Assistant to the General Manager

  • Nov 2003 - Nov 2004

  • Responsible for supporting the General Manager in the coordination and overall management of all areas in the company, such as: inventory control, financial evaluation of customers and commercial development of new lines of products targeted to big companies. • Led the successful implementation of ISO 9001 quality standards. • Responsible for supporting the General Manager in the coordination and overall management of all areas in the company, such as: inventory control, financial evaluation of customers and commercial development of new lines of products targeted to big companies. • Led the successful implementation of ISO 9001 quality standards.



Procter & Gamble

• United States
• Manufacturing
• 700 & Above Employee

• IT Supervisor

  • Mar 2001 - Aug 2003

  • Developed and maintained a Business Intelligence model for the analysis of P&G sales at Walmart supermarkets, supporting a multidisciplinary team (sales, logistics, marketing) to find opportunities and make fact-based decisions that resulted in an overall improvement of the performance of the team. • Led the deployment of IT projects at a subsidiary level, improving communication infrastructure and reducing operational costs. • Developed and maintained a Business Intelligence model for the analysis of P&G sales at Walmart supermarkets, supporting a multidisciplinary team (sales, logistics, marketing) to find opportunities and make fact-based decisions that resulted in an overall improvement of the performance of the team. • Led the deployment of IT projects at a subsidiary level, improving communication infrastructure and reducing operational costs.