Experience

Moni

• Argentina
• Financial Services
• 1 - 100 Employee

• Human Resources Manager

  • Dec 2015 - Present

  Reclutamiento, selección y contratación de personal. Desarrollo del modelo de identificación y clasificación de talento, elaboración de descripciones de puesto, gestión de políticas internas y procedimientos. Generador de excelentes climas de trabajo para garantizar la fidelización de los recursos. Reclutamiento, selección y contratación de personal. Desarrollo del modelo de identificación y clasificación de talento, elaboración de descripciones de puesto, gestión de políticas internas y procedimientos. Generador de excelentes climas de trabajo para garantizar la fidelización de los recursos.



IguanaFix (Acquired by MadeiraMadeira)

• Brazil
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service Manager

  • Sep 2015 - Nov 2015

  Management of customer services in Argentina, Uruguay, Mexico and Chile. Responsible for the quality and segmentation of customer service channels. Planning and developing strategies for improving quality and customer experience with the product. Establishing metrics and SLAs and monitoring these. Responsible for the selection , hiring and training of the support team. Administration and implementation of CRM and management systems. Management of customer services in Argentina, Uruguay, Mexico and Chile. Responsible for the quality and segmentation of customer service channels. Planning and developing strategies for improving quality and customer experience with the product. Establishing metrics and SLAs and monitoring these. Responsible for the selection , hiring and training of the support team. Administration and implementation of CRM and management systems.



PayU

• Netherlands
• Financial Services
• 700 & Above Employee

• Contact Center Director

  • Feb 2014 - Apr 2015

  Team management of customer services in Argentina, Brazil, Chile, Colombia, Mexico, Panama and Peru. Ensuring the smooth running of the operation and raising strategies for compliance with indicators and parameters set by the company. CRM management system and personalized attention Vip Customers. Team management of customer services in Argentina, Brazil, Chile, Colombia, Mexico, Panama and Peru. Ensuring the smooth running of the operation and raising strategies for compliance with indicators and parameters set by the company. CRM management system and personalized attention Vip Customers.



DineroMail

• Technology, Information and Internet
• 1 - 100 Employee

• • Sep 2010 - Feb 2014

  Management and supervision in all aspects of customer service policies. Development objectives, initiatives, policies and procedures governing the communication with customers and channeling complaints. Driving and monitoring the area of customer service in Argentina, Brazil, Mexico and Chile.Preparing reports for Management qualitatively related to levels of customer service and quantitatively with incoming and outgoing calls, inbound and outbound emails and quality control in the service channel via chat. Show less

• • Aug 2008 - Sep 2010

  Care of SMB and Key Accounts customers via chat, mail and telephone. Management CRM and management tools.



Call Business Srl

• Italy
• Telecommunications
• 1 - 100 Employee

• TeleMarketer

  • Mar 2007 - Dec 2007

  Sale of banking products at Standard Bank Sale of banking products at Standard Bank



Musimundo

• Argentina
• Retail
• 700 & Above Employee

• Ventas

  • Nov 2005 - Mar 2007

  Coordination of sales team, customer service and product sales. Coordination of sales team, customer service and product sales.