Experience

Community Solutions for Children, Families, and Individuals
• United States
• Mental Health Care
• 100 - 200 Employee
• Case Manager - FACT

  • Mar 2021 - Present


Hollister Co.

• United States
• 1 - 100 Employee

• Assistant Manager

  • Dec 2019 - Mar 2021

• Key Holder

  • Feb 2019 - Dec 2019

  Drive the business through leadership and is actively involved in ensuring a differentiated customer experience Customer service (making sure the customer is always a priority)Open and close the store as part of the taskDeposit sales money into the safe at each end of the night and made sure it was the right amountSign any cash return for customers and filed the paperwork at the end of the nightReceive change orders from GARDA and signed off their paperwork and made sure to deposit that money into registersOpen registers when associates forgot to give customers exact change or any other concernsReceive shipment for the stock, signed off with the FedEx driver, and provided times for stock associates as well as receive any marketing mail Call in orders for customer serviceCall emergency maintenance when something at the store that required quick action happened at the store Ensure all associates are engaging in a positively manner on the sales floor. Show less

• Brand Representative

  • Sep 2016 - Jan 2019

  Provide customer service by anticipating and responding to customer needs. Demonstrated relatable, confident, and highly social behaviors on the sales floor that translate into closing the sale. Initiate conversations and connect with the customer by communicating in a genuine and articulate way. Made sure the store was clean and organized at all times by making sure there was no merchandise on the sales floors, no trash, and random things misplaced. Assisted clients at the cash register providing them with customer services and rung them up for their transactions. Helped customers register for our free rewards program and helped them place in store online orders and ship to their address of preference. Show less



UC Santa Cruz

• United States
• Higher Education

• Lead Academic Intern

  • Jan 2019 - Dec 2019

  Support counselors at the school with any Financial Aid (FAFSA) workshops for the current seniors and juniors. Have monthly check-ins with teachers who currently have interns in their classes supporting with a specific subject (Math, Science, English, and History). Support school administration with any events, presentations, or workshops provided for students/parents. Continue monitoring students grades and academic progress. Conduct data entry through Lacai based on daily/monthly logs. Help current senior students apply for FAFSA, Cal State Apply, and UC Apply. Show less

• Academic Intern

  • Apr 2016 - Dec 2018

  Provide students of the 2020 and 2021 cohorts with individual academic planning and career advice. (FAFSA, college, careers, grades, GPA) Tutor students during class, lunch, and after school in multiple academic subjects. (Math, English, Science, and History) Monitor grades and academic progress of students as well as conduct data entry and other administrative tasks. Assist in developing and implementing college awareness through enrichment workshops.



Chinatown Community Learning Center

• Intern

  • Aug 2018 - Dec 2019

  Helping and providing assistance to clients to reach out to services such as Social Security, CalWORKS, Insurances, Cal Fresh, and Medical by providing free one-on-one case management. Facilitated a mental health Spanish class for Spanish speakers in which we educated the participants about mental health issues, reaching out to services, and provided a safe place to cope with their stress and concerns. Helped set up the agency for town hall meetings, community meetings, special events, classes, and staff meetings during the week. Show less