Experience

Ascension Capital Group, Inc.

• United States
• Consumer Services
• 1 - 100 Employee

• • May 2012 - Present

  •Leads a team of 8 - 12 bankruptcy account managers to ensure workload is adequately distributed. •Maintains strong relationships with vendors/partners.•Audits the daily workflow and ensure that quality scores are being maintained. •Provides regular reporting to managers. •Develops and maintains policies and procedures for assigned areas within the Mortgage Servicing department. •Ensures compliance with all investor/company policies and procedures, as well as legislative and regulatory requirements for processing actions. •Identifies trends, problems and issues in the processes and keep Management informed of findings. •Supports escalations and issue resolutions related to the accurate processing of accounts and ensure that clear and updated communications are distributed and understood within the team. •Provides training of new associates, as well as vendor/partners. •Assures the integrity of claim data, manipulation, processing and analysis and complete data validation processes. •Proactively identifies problems, their root causes, and suggest appropriate resolutions. •Requires strict adherence to claim filing timelines, management of caseloads and timelines, ability to work on multiple tasks, as well as ability to reconcile financial transactions. •Performs other duties and special projects as assigned Show less

• • Aug 2010 - May 2012

• • Jun 2003 - Aug 2010

  *Provide service updates; client status updates; follow-up on outstanding documents and or services.*Draft and generate pleadings such as Motions; Notice of Hearings; Affidavits; Defaults and Objections for filing with the court.*Manage and organize production of documents.*Monitor court dockets; request additional documents as needed.*Prepare and generate legal correspondence to various courts.*Generate reports and follow-up on identified outstanding tasks.*Answer telephone inquires*Monitor and generate reports (weekly, monthly and quarterly). Show less



Nuvell Financial Services

• Financial Services
• 1 - 100 Employee

• Bankruptcy Specialist

  • Mar 1999 - May 2002

  •Audited 700 performing and non-performing chapter 13 and chapter 7 bankruptcy accounts. •Prepared proofs of claims for filing with the courts. •Analyzed chapter plans and schedules for adequate treatment plan •Reviewed accounts for payments and insurance. •Responsible for researching and obtaining Trustee website agreements and training employees on accessing the websites. •Researched bankruptcy cases per trustee website and PACER •Responsible for querying various accounts and cramdowns. •Help implement and coordinate new procedures and structure to accommodate departmental growth. •Correspond with the offices of the United States Bankruptcy Courts, Chapter 13 and Chapter 7 Trustees and debtor attorneys. •Negotiate with debtor’s attorneys to obtain higher secured values and interest rates to avoid possible litigation costs. Show less