Business Analyst/Digital Product Analyst II

• Aug 2022 - Present

Organization processes changed to Agile methodology. Role changed from Business Analyst to Digital Product Analyst II effective 03/10/2023. -Collaborate with business users, managers, and IT teams, to document business needs, objectives, and goals. -Analyze and document current business processes, identifying areas for improvement and optimization. -Define and prioritize functional and non-functional requirements to guide the development of solutions. -Document business rules, use… Show more Organization processes changed to Agile methodology. Role changed from Business Analyst to Digital Product Analyst II effective 03/10/2023. -Collaborate with business users, managers, and IT teams, to document business needs, objectives, and goals. -Analyze and document current business processes, identifying areas for improvement and optimization. -Define and prioritize functional and non-functional requirements to guide the development of solutions. -Document business rules, use cases, and user stories to capture and articulate business requirements. -Establish strong working relationships with business users, subject matter experts, project managers, and developers. -Act as a liaison between business/technical teams, translating business requirements into technical specifications and vice versa. -Communicate project status, risks, and issues, ensuring alignment throughout the project lifecycle. -Conduct meetings, share progress, and validate requirements. -Collaborate with developers to design solutions that meet business requirements. -Review and validate proposed solutions to ensure they effectively address business needs and align with organizational objectives. -Define test cases and work with the quality assurance team to ensure proper testing of implemented solutions. -Proactively identify inefficiencies, and areas for automation within existing processes and systems.

Associate Business Analyst

• Jan 2022 - Aug 2022

Transferred from Desktop Administrator role to Business Analyst role effective 01/10/2021. In charge of address scrub process and training, assists with tickets in Azure DevOps for various teams, assist with company releases.

Desktop Support Administrator/Information Security

• Jul 2021 - Jan 2022

Promoted to Desktop Administrator for the Keller, TX office effective 07/15/2021. Composed inventory list of equipment belonging to MSI Keller office and recycled old equipment. Enrollment and setup of new hire's accounts, account access, and equipment within BRP. Provided troubleshooting solutions to employee's through Service Desk support tickets.

Customer Service Representative

• Aug 2020 - Jul 2021

Began as a full time email only customer service representative effective 08/17/2020. Promoted to full time call center contact representative effective 12/15/2020. Passed Licensing exam to become a licensed insurance agent effective 02/23/2021.

Soccer Coach

• Jun 2021 - Present

Coach for FEVER 11B Red Team NPL. Coach for FEVER PRE-ECRL 11B Smith with Fever United Coach for FEVER 11B Red Team NPL. Coach for FEVER PRE-ECRL 11B Smith with Fever United

Financial Representative

• May 2020 - Jul 2020

Promoted from Level 1 Financial representative to Level 2 Financial representative effective 05/2020.

Financial Representative

• Feb 2020 - Jul 2020

Started as a full time Financial representative for Dickinson Financial Co. representing Armed Forces Bank and Academy Bank effective 02/03/2020. Job duties entailed answering bank client phone calls and using the Dickinson Financial Co. intranet to assist regarding their bank account balances, charges, fees, and/or any banking documents.

Yard Worker/Operator

• Jun 2018 - Aug 2019