Experience

San Jose Downtown Association
• Non-profit Organizations
• 1 - 100 Employee
• Community Engagement Manager

  • Aug 2022 - Present


Youth Community Service

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Senior Program Director

  • Jan 2019 - Aug 2022

  -Manage program operations for the Mid-Peninsula Region and increased membership by 30%. -Program appropriation and fiscal management of program operations, which led to a savings of 17% of the annual budget. -Negotiate and administer contracts with local government agencies and increased revenue by $120k. -Maintain program quality assurance through the use of rapid ethnographic methods and member experience research and data analysis. -Manage program operations for the Mid-Peninsula Region and increased membership by 30%. -Program appropriation and fiscal management of program operations, which led to a savings of 17% of the annual budget. -Negotiate and administer contracts with local government agencies and increased revenue by $120k. -Maintain program quality assurance through the use of rapid ethnographic methods and member experience research and data analysis.



YMCA of Silicon Valley

• United States
• Non-profit Organizations
• 200 - 300 Employee

• Program Director

  • Aug 2013 - Jun 2018

  Supervised program participants, staff, and volunteers; increased membership by 53% -Achieved high-quality programming while following YMCA core values, and increased audit rating by 50%. -Developed and maintained yearly budgets. -Established sustaining positive relationships with program participants, their families, and prospective members, which led to an increase in annual fundraising campaign revenue of 43% -Y-USA Diverse Inclusive and Global Network committee member. Supervised program participants, staff, and volunteers; increased membership by 53% -Achieved high-quality programming while following YMCA core values, and increased audit rating by 50%. -Developed and maintained yearly budgets. -Established sustaining positive relationships with program participants, their families, and prospective members, which led to an increase in annual fundraising campaign revenue of 43% -Y-USA Diverse Inclusive and Global Network committee member.