Experience

New Leaf Recreation, LLC

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• • Jun 2023 - Present

• • Jun 2020 - Present

• • Jun 2020 - Present

• • Jun 2020 - Present

• • Jun 2020 - Present



Leidos

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Beneficiary Service Representative

  • Jul 2019 - Nov 2019

  Sole Tricare representative at the Kleber Kaserne Military Installation for 4000+ beneficiaries. Conducted weekly briefings to expedite health care enrollment of Active Duty Service Members and dependents. Conducted enrollment briefings, informational tables, and special community events. Prepared fact sheets, informational brochures and site-specific handouts for bi-weekly in-processing briefings. Researched and interpreted benefits, policies, and procedures to military staff, remote site points of contact and other installation resource officers. Executed and modified base installation primary care roster as directed by the health clinic officer-in-charge. Performed multiple administrative tasks such as generating reports, maintaining enrollment documentations, and portability documents.m Show less



AAFES Shopette

• United States
• Armed Forces
• 200 - 300 Employee

• Customer Service Representative

  • Apr 2019 - Jul 2019

  Greeted customers warmly. Open and maintain customer accounts by recording account information. Maintain Esso accounts and balances, processed Esso transactions, and Military Star payments. Resolved product or service complaints by clarifying the cause of the complaint, selected and explained the best solution to solve the problem, expedited account corrections or adjustments and following up to ensure resolution. Recommend products and services to management by collecting customer information and analyzing customer needs. Built sustainable relationships of trust through open and interactive communication with customers, co-workers, and management. Show less



Acadia Healthcare

• United States
• Mental Health Care
• 700 & Above Employee

• Lead Certified Therapeutic Recreation Specialist

  • Nov 2016 - Nov 2018

  Provided therapeutic services for compliant patients consisting of children ages 5 to 12 years of age, Adolescents 13-17 years of age, Adults 18-54 years of age and Geriatrics 55+ years of age in a 190-bed Behavioral Health Hospital. Sufficiently developed and efficiently implemented creative, innovative and expressive therapeutic activities during necessary hospitalization. Modified patient treatment plans. Evaluated patient's daily responses to therapeutic interventions. Engaged in weekly treatment team meetings in extensive collaboration with reputable physicians, experienced nurses, psychologists, and social workers. Assessed patients' mental, bodily and emotional state via observation, reviewed past medical records and completed Standardized Leisure Assessments within the 24-hours of admission. Documented observations, social interactions, and therapy sessions per hospital requirements. Sought out inputs from Behavioral Health Technicians, Social Workers, and Psychiatrists to determine the ongoing needs of patients. Enforced "Handle with Care" techniques. Verbally de-escalated hostile patients. Ensured victims of alleged assault and physical abuse received needed guidance and emotional support during administrative medical investigations and statutory procedures. Adequately served as the Volunteer Supervisor for Pet Therapy Program. Duties were but not limited to participation in volunteer and recreation department hiring, interviews, scheduling, recording keeping, supervisions, and patient interaction. Efficiently managed an $80,000 yearly supply budget for the Recreation Department. Purchase supplies for the Recreation Department monthly. Audited medical records. Conducted interviews and training for new or potential recreation staff. Recipient of the Employee of the Month Award in 2018. Graciously received a 5% raise for work performance. Show less



Palo Verde Behavioral Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Certified Therapeutic Recreation Specialist

  • Apr 2016 - Nov 2016

  Facilitated recreation groups for children, adolescents, adults, and geriatrics tailored to a patient's diagnosis. Established Leisure Education programs. Facilitated five recreation groups daily. Conducted Leisure Assessments. Provided 1:1 therapeutic activity with high-risk patients. Observed and recorded patient behaviors and progress in a group setting. Attended and actively engaged in weekly treatment team meetings in collaboration with psychiatrists, nurses, and social workers. Facilitated recreation groups for children, adolescents, adults, and geriatrics tailored to a patient's diagnosis. Established Leisure Education programs. Facilitated five recreation groups daily. Conducted Leisure Assessments. Provided 1:1 therapeutic activity with high-risk patients. Observed and recorded patient behaviors and progress in a group setting. Attended and actively engaged in weekly treatment team meetings in collaboration with psychiatrists, nurses, and social workers.



Briljent

• United States
• Professional Training and Coaching
• 100 - 200 Employee

• Certified Therapeutic Recreation Specialist

  • Oct 2013 - Apr 2016

  Developed new programs, like Leisure Gardening alongside Master Gardeners Volunteers, Communication and Problem-solving Groups. Donated produce to local communities, produced by the Leisure Gardening Group. Planned and facilitated special events within the Detention Center like 5k Walk/RUN, Basketball Tournaments, Memorial Services for deceased clients, Black History Month programs, and Craft Shows. Conducted assessments with clients to accurately evaluate needs and risks; recognizing their need for appropriate interventions and referred them to the appropriate services. Created monthly Activity Calendars, and group rosters. Show less