Practice Manager / Licensed Veterinary Technician

• Aug 2022 - Present

Relief Licensed Veterinary Medical Technologist Emergency & Critical Care

• Jun 2020 - Present

Veterinary Inventory Manager / Licensed Veterinary Medical Technologist

• Apr 2020 - Aug 2022

Interim Hospital Manager from February 2021 to May 2021. Used leadership, business, and people management skills during the transition of hospital managers. Provided effective communication between associates, clients, and doctors, and assisted with client resolution decisions, invoice adjustments, and client experience in order to maintain client satisfaction and retention. Point of contact during construction, remodeling, and expansion of the hospital as well as coordinating new equipment and facilities deliveries. Facilitated communication between project manager and SVP’s leadership in order to schedule and maintain set goals for inspection approval. Supported the hospital manager with day-to-day tasks outside of my current role, such as inventory ordering and managing, onboarding of new associates, creating team member and doctor schedules, and scheduling relief doctor days. Show less

• Sep 2017 - Apr 2020

Interim Practice Manager from January 2019 to September 2019. Trained, coached, and mentored new associates, and developed current talent for future roles. Ensured all associates understood their daily assigned roles, responsibilities, and expectations. Followed-up to validate completion and removed barriers as needed.Assisted Practice Manager and Chief-of-Staff in creating an environment where a team can deliver quality, efficient, and effective veterinary care in order to create an environment that engages and empowers all staff. Supported Practice Manager with labor management, inventory and ordering, medical equipment and facility maintenance, weekly revenue and budget. Show less

• Nov 2015 - Sep 2017

Perform a wide variety of technical skills, including but not limited to, treatment plans and proper invoicing, various drug calculations and administrations, medical documentation, and client education of preventive care medicine. Sample collection and result interpretation included, but not limited to fecal sample, venipuncture blood draws, ear cytology, fine needle aspirations, skin impression smears, cystocentesis.Surgery preparation including Cephalic and Saphenous Intravenous catheter placement, premedication, induction, monitoring, dental cleaning and teeth charting, and post anesthesia pet recovery. Dispensing and proper filling of medications, and pet discharge.Client Service Coordinator responsibilities, including but not limited to, driving the flow of clients and pets by scheduling appointments and monitoring doctors’ daily pet counts. Manage hospital pet scheduler and coordinating with the veterinary team on incoming sick pets or emergencies. Delivering client education and client experience to increase their satisfaction and retention. Show less

• Jan 2013 - Aug 2015

Responsible for holding store keys to open and close without management as necessary. Responsible and accountable for registering all related sales on all cash registers, including records of scanning errors, price verifications, items not on file, price modifications, and voids.Assisted Store Manager or Assistant Store Manager in reviewing order exceptions on order release day and assisted in reverse logistics (e.g., 1506, returns, empty package). Assisted with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.Responsible for basic department pricing and making daily price changes. Ensured proper signage was displayed to support accurate pricing of products, and any additional pricing tasks related to local regulations and/or regulatory compliance were completed within the expected time frame. Evaluated and developed displays, including promotional, seasonal, super structures, and sale merchandise as well as resets and revisions.Assisted with and coached other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.Served as a liaison between store manager and non-management team members by communicating assigned tasks to team members when store management is not present, and reported disciplinary issues and customer complaints to management. Show less

• Jan 2012 - Jan 2013

Followed responsibilities and roles of a Customer Service Associate.Excellent working knowledge of store systems, and store equipment. Provided customer service in the photo area, including digital passport photo service, poster print and creative machine. Actively suggested and upsold promotional photo products, and managed web-pick up responsibilities including Picture Care Plus, and completed special assignments directed by store manager or shift leader.

• Apr 2011 - Jan 2012

Engaged customers and patients by greeting them and offering assistance with products and services. Resolved customer issues and answered questions to ensure a positive customer experience. Lead by example by sharing customer service best practices among all team members in order to deliver a distinctive shopping experience, including greeting, eye contact, courtesy, proactively offering and identifying customers’ needs.Registered sales on the cash register, provided customers with courteous, fair, friendly, and efficient checkout service. Recommended items for sale to customers and recommended trade-up and/or companion items. Collected cash and distributed change as requested; processed voids, returns, rain checks, refunds, and exchanges as needed. Implemented company’s asset protection procedures to identify and minimize profit loss. Ensured compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco.Maintained counters and shelves clean and well merchandised, managed product shelf inventory, and maintained records. Changed merchandise pricing as required or as directed by the store manager or shift leader. Constructed and maintained displays, including promotional, seasonal, super structures, and sale merchandise. Completed inventory and shelf resets, and revisions as directed. Assisted with separation of food items such as raw foods, from pre-cooked, and product placement as specified by policies/procedures, and in stock rotation. Assisted with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Show less