Experience

Group Administrators, Ltd.

• United States
• Insurance
• 1 - 100 Employee

• Pension Fund Manager

  • Aug 2022 - Present



Mercer

• United States
• Professional Services
• 700 & Above Employee

• • Dec 2017 - Aug 2022

• • Mar 2016 - Aug 2022



Artech L.L.C.

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Pension Benefits Administrator

  • Sep 2014 - Dec 2014

  - Process DB/ Pension Commencement Documents - Quality Review and Pension election entry for payment set up - Entering Tax changes and updates in the Trust systems - Work with various internal teams for Pension issue resolutions - Assist team member with Pension process issues and inquiries - Process DB/ Pension Commencement Documents - Quality Review and Pension election entry for payment set up - Entering Tax changes and updates in the Trust systems - Work with various internal teams for Pension issue resolutions - Assist team member with Pension process issues and inquiries



Aon-Hewitt Corp

• Pension Case Manager

  • Feb 2009 - Jun 2014

  Answer and resolve inbound participant calls 2. Process DB/ Pension Commencement Documents 3. Verify and create Pension Award/Verification documents 4. Quality Reviewing and sending Pension estimate requests to the calculation team 5. Entering Pension payment set up, Tax changes, and updates in the Trust systems 6. Work with QDRO, Offshore and various internal teams for H&W and Pension issue resolutions. 7. Assist team member with H&W Enrollment and Pension issue on escalated calls. Show less



Aon

• United Kingdom
• Financial Services
• 700 & Above Employee

• Benefits Administrator

  • Aug 2008 - Feb 2009

  I process and resolve pension related cases. I administer Health and Welfare Benefits for Aon-Hewitt Clients. I process and resolve pension related cases. I administer Health and Welfare Benefits for Aon-Hewitt Clients.



Mountain Ltd

• Benefits Enrollment Representative

  • Sep 2008 - Jan 2009

  Answer inbound Employee calls 2. Enroll client employees for 2009 benefits 3. Provide Customer solutions to client employees 4. Create and/or direct case to appropriate party for resolution 5. Provide informed and knowledgeable service to internal and external customers Answer inbound Employee calls 2. Enroll client employees for 2009 benefits 3. Provide Customer solutions to client employees 4. Create and/or direct case to appropriate party for resolution 5. Provide informed and knowledgeable service to internal and external customers



Act1 - Bank of America

• FX Web Order Processor / Bilingual Service Representative

  • Jun 2007 - Nov 2007

  Review web-based orders for Foreign Currency and transpose them to AS4oo program for vault processing 2 Assist with inbound Bilingual calls from customers with orders for Foreign Currency 3 Contact customer to verify duplicate web orders and inform them of declined orders 4 Update Manager with daily web order performance report Review web-based orders for Foreign Currency and transpose them to AS4oo program for vault processing 2 Assist with inbound Bilingual calls from customers with orders for Foreign Currency 3 Contact customer to verify duplicate web orders and inform them of declined orders 4 Update Manager with daily web order performance report



Countrywide Financial Corp

• Team Lead

  • Feb 2005 - Feb 2007

  Provided Coaching and Development to Dispatch team of 18 Handled Elevated Management calls Scheduled and Facilitated Monthly Team Assessment Meetings via Lotus Notes Responsible for Analyzing Team’s Skill sets and Up-training Arranged travels to out of state branches so as to provide systems up-training Responsible for reviewing timecards and forwarding them to supervisor for approval Responsible for managing Team’s Attendance and Performance and providing a excel based report to my Supervisor and AVP accordingly Processed pre-applications for Mortgage Assisted dispatchers by effective problem resolution and informative guidance Completed Special projects assigned by Supervisor and AVP Provided internal and external customers with proficient and knowledgeable Customer Service Show less



Apcoa/Standard Parking Corp

• Facility Manager

  • May 1995 - Oct 2003

  Responsible for accurately reporting and depositing daily facility revenue Manage support staff of 16, including payroll scheduling and budget Processed and Reported Facility Account Receivables and Account Payables Maintained Facility Specifics up to legal code Processed Monthly Parker applications and cancellations Serviced general facility equipment and machinery Purchased needed facility materials and supplies Manage daily parking facility operations Report all operation information to Division Manager via hard copy reports, AS400 and email reports Show less