Experience

James Perse Enterprises

• Retail Apparel and Fashion
• 100 - 200 Employee

• Operations Manager

  • Mar 2017 - Present



Jack Rogers USA

• Retail Apparel and Fashion
• 1 - 100 Employee

• Office manager/Operations Customer Services Supervisor

  • Oct 2011 - Present

  Attend incoming and outgoing calls and emails regarding customer service issues. Operations/Ecommerce-assistant -Process and ship online retail orders and large vendor orders, invoice orders. Prepare and maintain various reports and databases, using A2000/EDI/MAGENTO Provide the New York headquarters with reports requested. Training new employee. Create refund for web order and create RA/credit memos for stores. Order supply's and maintain inventory. Attend incoming and outgoing calls and emails regarding customer service issues. Operations/Ecommerce-assistant -Process and ship online retail orders and large vendor orders, invoice orders. Prepare and maintain various reports and databases, using A2000/EDI/MAGENTO Provide the New York headquarters with reports requested. Training new employee. Create refund for web order and create RA/credit memos for stores. Order supply's and maintain inventory.



Macy's

• United States
• Retail
• 700 & Above Employee

• Women's Shoes Retail Sales

  • Mar 2011 - Oct 2011

  Greet all customers that I come in contact with, assist customers with shoe selection and fitting process, ring-up purchases, and build relationships with customers. Call customers to inquire if they are satisfied with items purchased and to inform of future sales promotions. Greet all customers that I come in contact with, assist customers with shoe selection and fitting process, ring-up purchases, and build relationships with customers. Call customers to inquire if they are satisfied with items purchased and to inform of future sales promotions.



Macy's, Palm Beach Gardens, FL

• West Palm Beach, Florida Area

• Human Resource Administrator

  • Aug 2010 - Mar 2011

  Balanced cash drawers and store cash, prepared bank deposits, received cash orders from bank, set appointments with potential new employees, answered internal and external phone calls and assisted Human Resource Manager Balanced cash drawers and store cash, prepared bank deposits, received cash orders from bank, set appointments with potential new employees, answered internal and external phone calls and assisted Human Resource Manager



Macali Eye Clinic

• Orlando, Florida Area

• Optical Sales and Service Associate

  • Nov 2009 - Apr 2010

  Performed pre-examination tests on patients, assisted patients in the eyewear selection process, and called patients to notify that their new eyewear had arrived and followed-up to ensure their complete satisfaction. Performed pre-examination tests on patients, assisted patients in the eyewear selection process, and called patients to notify that their new eyewear had arrived and followed-up to ensure their complete satisfaction.



Westgate Resorts

• United States
• Hospitality
• 700 & Above Employee

• Mortgage Administration Lead Supervisor

  • May 2002 - Aug 2009

  Processed weekly bank funding, name changes, re-sales, and clearing of titles. Assisted guests with questions about their visits, mortgages and general timeshare questions, assisted in the conversion of the Grand Vista Resort to Westgate Resorts, and assumed Department Manager's role during her extended absence. Supervised filing department and employees. Processed weekly bank funding, name changes, re-sales, and clearing of titles. Assisted guests with questions about their visits, mortgages and general timeshare questions, assisted in the conversion of the Grand Vista Resort to Westgate Resorts, and assumed Department Manager's role during her extended absence. Supervised filing department and employees.