Experience

Toyota Autoamérica

• Colombia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Project and customer experience manager

  • Oct 2021 - Present

  Identify all customer journeys in the company and create improvement points to increase the level of customer satisfaction. (Increased NPS to 91 in 2022). Manage the projects to be developed. Lead the developer team in order to increase the quality of the products (Increased sales by +30% in 2022). Create the vision of the products that are developed to the need of the business. Be in charge of the financial management of the projects and risk management. Identify all customer journeys in the company and create improvement points to increase the level of customer satisfaction. (Increased NPS to 91 in 2022). Manage the projects to be developed. Lead the developer team in order to increase the quality of the products (Increased sales by +30% in 2022). Create the vision of the products that are developed to the need of the business. Be in charge of the financial management of the projects and risk management.



Auttus

• Colombia
• Motor Vehicle Manufacturing

• Auttus Co-Founder

  • May 2020 - Dec 2022

  Auttus is a digital platform where users can access all the information necessary for acquiring a new car from prices to car comparison but also they can receive personal guidance from product experts Designed and implemented the business model. Developed the website. Developed the financial model. Managed sales plan. Coordinated and developed marketing strategies Translated features into user stories within the team’s backlog while managing, ranking, and prioritizing this backlog to reflect stakeholder’s requirements. Show less



SOCIA BPO

• 1 - 100 Employee

• Digital Transformation Coordinator

  • Apr 2020 - Dec 2020

  Designed and implemented all digital attention channels during the pandemic based on the Customer Journey Map. Collaborated with teams to discover and deliver the best solution to the market. Created and maintained the solution vision, roadmap, and backlog of work through the project's life cycle (met 90% of all feature deadline). Designed and implemented all digital attention channels during the pandemic based on the Customer Journey Map. Collaborated with teams to discover and deliver the best solution to the market. Created and maintained the solution vision, roadmap, and backlog of work through the project's life cycle (met 90% of all feature deadline).



Toyota Autoamérica

• Colombia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Digital Analyst

  • Nov 2018 - May 2020

  Designed and implemented new sales methods. Analyzed and evaluated the company’s digital media. Support management in developing reports. Developed financial models. Designed and implemented new sales methods. Analyzed and evaluated the company’s digital media. Support management in developing reports. Developed financial models.



AIESEC

• Canada
• Non-profit Organizations
• 700 & Above Employee

• Vicepresidente Voluntario Global Capítulo Local EAFIT

  • Jan 2018 - Nov 2018

  Responsabilidades: - Planear, desarrollar y medir resultados de las estrategias de crecimiento en cuanto a ventas y calidad del producto. - Desarrollar sinergias dentro de la organización para la optimización de procesos. - Creación y manejo de Relaciones Internacionales. - Manejo de equipo. - Diseño, análisis y seguimiento de planes de mercadeo. - Gestión del presupuesto del área. Responsabilidades: - Planear, desarrollar y medir resultados de las estrategias de crecimiento en cuanto a ventas y calidad del producto. - Desarrollar sinergias dentro de la organización para la optimización de procesos. - Creación y manejo de Relaciones Internacionales. - Manejo de equipo. - Diseño, análisis y seguimiento de planes de mercadeo. - Gestión del presupuesto del área.



Universidad EAFIT

• Colombia
• Higher Education
• 700 & Above Employee

• Monitor de Economía Internacional

  • Jan 2017 - Oct 2018



Inexmoda

• Colombia
• Textile Manufacturing
• 1 - 100 Employee

• Facilitador de negocios

  • Jan 2017 - Jan 2017

  Responsabilidades: -Facilitar negocios a representante tanto nacionales como internacionales. -Incentivar la creación de alianzas y de negocios. -Llevar registro de las negociaciones hechas. -Ayudar a los negociadores extranjeros en la traducci Responsabilidades: -Facilitar negocios a representante tanto nacionales como internacionales. -Incentivar la creación de alianzas y de negocios. -Llevar registro de las negociaciones hechas. -Ayudar a los negociadores extranjeros en la traducci