Juan Serrano

Director of Operations at Rosewood Bangkok
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Contact Information
us****@****om
(386) 825-5501
Location
Bangkok, Bangkok City, Thailand, TH
Languages
  • Español Native or bilingual proficiency
  • English Full professional proficiency
  • Chinese Mandarin Elementary proficiency
Skills

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Bio

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Experience

  • Rosewood Bangkok
    • Thailand
    • Hospitality
    • 1 - 100 Employee
    • Director of Operations
      • Sep 2022 - Present

  • The Ritz-Carlton Hotel Company, L.L.C.
    • United States
    • Hospitality
    • 700 & Above Employee
    • EAM Rooms - The Ritz-Carlton Maldives (Opening)
      • May 2020 - Aug 2022

      Forbes 5 Star Hotel Forbes 5 Star Hotel

  • Bulgari Hotels & Resorts
    • Italy
    • Hospitality
    • 700 & Above Employee
    • Director of Rooms - Bulgari Hotel Beijing (Opening)
      • Jul 2019 - Apr 2020

      Fully in charge of Rooms Division that involve: Front of House, Housekeeping, Spa & Fitness, Security and Quality.2018/2019 KPI were all achieved including overall Rooms profit, LQA (overall 94%), Employee satisfaction, Forbes Award, Quality and Social media scores.2018/2019 Revenue Goal were all achieved in all Rooms departments, FO upsell and SPA.

    • Assistant Director of Rooms (Acting DOR)
      • Aug 2018 - Jul 2019

    • Guest Experience Manager (Opening)
      • Jul 2017 - Aug 2018

      Part of the Opening team

  • The Ritz-Carlton Hotel Company, L.L.C.
    • United States
    • Hospitality
    • 700 & Above Employee
    • Guest Experience Manager (In charge of both Club Lounge & Guest Relations Deparments)
      • May 2016 - Jul 2017

      Forbes 5 Star Hotel Forbes 5 Star Hotel

  • Mandarin Oriental Hotel Group
    • Hong Kong
    • Hospitality
    • 700 & Above Employee
    • Guest Relations Manager
      • Jul 2015 - Mar 2016

      Forbes 5 Star Hotel

    • Assistant Guest Relations Manager (Acting GRM)
      • Jan 2015 - Jul 2015

    • Rooms Management Program
      • Jan 2014 - Jan 2015

  • The Ritz-Carlton Hotel Company, L.L.C.
    • United States
    • Hospitality
    • 700 & Above Employee
    • Sales Coordinator/ Housekeeping Supervisor
      • Feb 2011 - Aug 2011

  • The Ritz-Carlton Hotel Company, L.L.C.
    • United States
    • Hospitality
    • 700 & Above Employee
    • Guest Service Agent
      • Jan 2009 - Jul 2009

Education

  • Les Roches Marbella Global Hospitality
    Bachelor of Business Administration, Hotel Management
    2007 - 2010
  • Les Roches Marbella Global Hospitality
    Swiss Hotel Association Hotel Management Diploma, Hospitality Management, Hotel Management
    2007 - 2010
  • The British School Cordoba
    High School Diploma

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