Experience

Óptica Toscana

• Spain
• Retail
• 1 - 100 Employee

• Eyewear Specialist & VM Fashion Retail

  • Mar 2019 - Present

  +Deliver excellent customer service and demonstrate a high degree of professionalism. +Achieve high levels of sales performance and results. +Product knowledge inside and out and stay fresh with new fashion trends. +Ensure store is displayed and products are secured according to Company guidelines. +Accurately operate the POS system and accounts for all transactions (cash, credit, returns). +Management of post-sales incidents, changes, guarantees and direct contact with international suppliers. +Attentive to details; reviews prescriptions and identifies special needs, consulting with an Optician when necessary. +Perform work accurately and thoroughly despite time pressure and customer volume. +Identify situations involving unsatisfied customers and acts quickly for resolution. +Assists the customer in selecting frames and lenses that are best suited for their lifestyle and prescription needs. +Deal with all aspects of basic visual requirements. +Implementing the visual merchandising strategy. +Implementing the Social Media strategy. Show less



Miller & Marc

• Spain
• Retail Apparel and Fashion
• 1 - 100 Employee

• Retail Assistant Manager & E-commerce Customer Service Manager

  • Jan 2018 - Mar 2019

  + Ensures company policies and practices are followed consistently. + Ensuring an accurate brand image, maintaining visual merchandising standards, maximizing product rotation, ensuring best sellers management, conducting regular inventories, etc. + Recruitment, evaluation and motivation of the store staff. Creating a cohesive team that works together to continually exceed the goals set. + Staff training and development (products/procedures/sales techniques). + Setting and controlling all individual and store sales goals, KPI´s, tasks… taking corrective action when necessary. + Answering to customer requests (phone calls and e-mails). + Providing best in class customer service based on a fine understanding of the nature of e-commerce business. + Close cooperation with our Payment, Warehouse and Shipping departments. Show less



Okeysi Moda S.L

• Madrid y alrededores, España

• Product Manager Assistant

  • Sep 2017 - Mar 2019

  + Participatation in briefs elaboration for service providers, production companies and external creative teams. + Follow-up of the shootings from preparation to post-production + Guarantee deadlines and project planning. + Consolidation and transformation of commercial product requirements into the collection structure. + Share seasonal cross-category tools and visual line plans. + Ownership of the launch process, collaborate with the product operations and marketing departments to smoothly launch new products and collections. Show less



Arturo Calle

• Colombia
• Textile Manufacturing
• 700 & Above Employee

• Visual merchandiser & Window dresser

  • May 2013 - Sep 2016

  + Defining, designing and implementing the visual merchandising strategy. + Creating appealing and eye-catching visual displays that lead the customer through the entire store. + Producing window displays, signs, interior displays, floor plans and special promotions displays. + Coordination of the different implementations in all the channels (windows, displays and decorations) in strong cooperation with local teams and area managers. + Ensure excellence VM execution is reached and maintained. + Develop VM guidelines, to support relevant stakeholders on how to merchandise. + Analysis and KPI´S global reports. + Events: all installations for events (internal & external) are steered by the SD/VM Manager from briefing to execution. + Working with the product team to make sure the customer journey to locate the desired product is simplistic. +Working with the category management / buying team to make sure we have the right products and level of stock available including making sure smooth launch of new products. Show less



Espiritu Urbano E.U

• Pereira -Colombia

• Diseñador de Producto y Responsable de compra de Insumos de intervención Textil

  • Aug 2012 - Jan 2013

  +Diseñador de procesos de lavandería y tintorería para prendas inferiores (Bottoms). +Comprador de insumos para la intervención de prendas cuidando el coste de cada referencia. + Seguimiento a los lotes y de cada SKU durante el proceso de lavandería/tintorería, antes, durante y responsable de la recepción. + Encargado del prototipado de la prenda con los insumos de intervención que daban el ultimo acabado a cada referencia. +Diseñador de procesos de lavandería y tintorería para prendas inferiores (Bottoms). +Comprador de insumos para la intervención de prendas cuidando el coste de cada referencia. + Seguimiento a los lotes y de cada SKU durante el proceso de lavandería/tintorería, antes, durante y responsable de la recepción. + Encargado del prototipado de la prenda con los insumos de intervención que daban el ultimo acabado a cada referencia.