Experience

ProCare Transportation and Language Services

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Care Coordinator

  • May 2021 - Oct 2022

  I coordinated transportation and translation services for patients with facilities, worker's compensation insurance companies, and patients; and spoke with adjusters/case managers to seek authorization. Also aided in the process of facilitating conference call translation services to patients of all languages and set up conference call translations for all aforementioned parties. Verified the services scheduled to adjust any clerical errors and assure that services were scheduled correctly and… Show more I coordinated transportation and translation services for patients with facilities, worker's compensation insurance companies, and patients; and spoke with adjusters/case managers to seek authorization. Also aided in the process of facilitating conference call translation services to patients of all languages and set up conference call translations for all aforementioned parties. Verified the services scheduled to adjust any clerical errors and assure that services were scheduled correctly and to the appropriate locations, as well as assured billing to the correct insurance companies. Worked with various other companies like Healthesystems to setup services as well, taking both inbound and making outbound calls when needed. Provided excellent customer service to clients in assuring their needs were met and issues addressed in a timely manner, making a lasting impression and building confidence and rapport in the service. Show less I coordinated transportation and translation services for patients with facilities, worker's compensation insurance companies, and patients; and spoke with adjusters/case managers to seek authorization. Also aided in the process of facilitating conference call translation services to patients of all languages and set up conference call translations for all aforementioned parties. Verified the services scheduled to adjust any clerical errors and assure that services were scheduled correctly and… Show more I coordinated transportation and translation services for patients with facilities, worker's compensation insurance companies, and patients; and spoke with adjusters/case managers to seek authorization. Also aided in the process of facilitating conference call translation services to patients of all languages and set up conference call translations for all aforementioned parties. Verified the services scheduled to adjust any clerical errors and assure that services were scheduled correctly and to the appropriate locations, as well as assured billing to the correct insurance companies. Worked with various other companies like Healthesystems to setup services as well, taking both inbound and making outbound calls when needed. Provided excellent customer service to clients in assuring their needs were met and issues addressed in a timely manner, making a lasting impression and building confidence and rapport in the service. Show less



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Information Technology Technical Support

  • Feb 2019 - Jan 2020

  I worked at Alorica’s Dell division, where I was formally trained as a technical support agent to provide world class support to IT techs of various companies ( and regular consumers), and over hundreds of systems and various softwares. While adhering to the service as a call center environment, I assisted clients in diagnosing, troubleshooting, and repairing any and all issues related to dell systems as they were called in. I’ve provided many a satisfied customer, and consistently during my… Show more I worked at Alorica’s Dell division, where I was formally trained as a technical support agent to provide world class support to IT techs of various companies ( and regular consumers), and over hundreds of systems and various softwares. While adhering to the service as a call center environment, I assisted clients in diagnosing, troubleshooting, and repairing any and all issues related to dell systems as they were called in. I’ve provided many a satisfied customer, and consistently during my tenure on the production floor had produce the lowest Re-dispatch rate among my peers by half the average. This had underlined my great attention to detail, and how analytical I was in discerning details to solve the problem. All while providing impeccable customer service that had a lasting impression, with many satisfied customer reviews. Show less I worked at Alorica’s Dell division, where I was formally trained as a technical support agent to provide world class support to IT techs of various companies ( and regular consumers), and over hundreds of systems and various softwares. While adhering to the service as a call center environment, I assisted clients in diagnosing, troubleshooting, and repairing any and all issues related to dell systems as they were called in. I’ve provided many a satisfied customer, and consistently during my… Show more I worked at Alorica’s Dell division, where I was formally trained as a technical support agent to provide world class support to IT techs of various companies ( and regular consumers), and over hundreds of systems and various softwares. While adhering to the service as a call center environment, I assisted clients in diagnosing, troubleshooting, and repairing any and all issues related to dell systems as they were called in. I’ve provided many a satisfied customer, and consistently during my tenure on the production floor had produce the lowest Re-dispatch rate among my peers by half the average. This had underlined my great attention to detail, and how analytical I was in discerning details to solve the problem. All while providing impeccable customer service that had a lasting impression, with many satisfied customer reviews. Show less



Vacation Village Resorts

• Hospitality
• 200 - 300 Employee

• Night Auditor

  • Dec 2014 - Jul 2018

  Working the overnight shift of Vacation Village, checking guests both into and out of the resort with the highest hospitality standards. I accommodated the needs and managed over 1600 units comprised between Vacation Village Weston, Bonaventure, and Mizner Place whenever they arose. Other duties included auditing the previous day’s (working day) earnings and assure all the day’s earnings are balanced and filed properly. I also managed various customer accounts for accounts payable and… Show more Working the overnight shift of Vacation Village, checking guests both into and out of the resort with the highest hospitality standards. I accommodated the needs and managed over 1600 units comprised between Vacation Village Weston, Bonaventure, and Mizner Place whenever they arose. Other duties included auditing the previous day’s (working day) earnings and assure all the day’s earnings are balanced and filed properly. I also managed various customer accounts for accounts payable and receivable. I am tasked with delegating the shift amongst my team to run our objectives smoothly with a high level of competency, while filling in for the role of shift manager as needed or when one was not present or handling other matters. Trained various employees that were new to their positions on the Night Audit team, on how to use excel, word, and power point while teaching them how to use our Time Share Ware software. Show less Working the overnight shift of Vacation Village, checking guests both into and out of the resort with the highest hospitality standards. I accommodated the needs and managed over 1600 units comprised between Vacation Village Weston, Bonaventure, and Mizner Place whenever they arose. Other duties included auditing the previous day’s (working day) earnings and assure all the day’s earnings are balanced and filed properly. I also managed various customer accounts for accounts payable and… Show more Working the overnight shift of Vacation Village, checking guests both into and out of the resort with the highest hospitality standards. I accommodated the needs and managed over 1600 units comprised between Vacation Village Weston, Bonaventure, and Mizner Place whenever they arose. Other duties included auditing the previous day’s (working day) earnings and assure all the day’s earnings are balanced and filed properly. I also managed various customer accounts for accounts payable and receivable. I am tasked with delegating the shift amongst my team to run our objectives smoothly with a high level of competency, while filling in for the role of shift manager as needed or when one was not present or handling other matters. Trained various employees that were new to their positions on the Night Audit team, on how to use excel, word, and power point while teaching them how to use our Time Share Ware software. Show less



Office Depot

• United States
• Retail Office Equipment
• 700 & Above Employee

• Technical Support Technician

  • Jan 2013 - Dec 2013

  Assisted customers in attaining all their tech needs, from guiding them to the right purchase most suited for them to Diagnosing, and repairing their PCs, fixing hardware or software issues. Had worked other areas outside of my department as well, in order to boost customer sales with effective and top quality customer service. Assisted customers in attaining all their tech needs, from guiding them to the right purchase most suited for them to Diagnosing, and repairing their PCs, fixing hardware or software issues. Had worked other areas outside of my department as well, in order to boost customer sales with effective and top quality customer service.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Bank Teller

  • May 2012 - Dec 2012

  Attended to customer's banking needs with excellent service, making their banking experience a pleasant one and upholding the integrity of the company name. I facilitated the handling of multiple transactions, keeping proof work neat and organized quickly, efficiently, while forming customer relations and being the face of the bank. Excellent customer service, always willing to help or provide information to the customer, clearing any questions or doubts they may have. I also kept customers up… Show more Attended to customer's banking needs with excellent service, making their banking experience a pleasant one and upholding the integrity of the company name. I facilitated the handling of multiple transactions, keeping proof work neat and organized quickly, efficiently, while forming customer relations and being the face of the bank. Excellent customer service, always willing to help or provide information to the customer, clearing any questions or doubts they may have. I also kept customers up to date on all of our banking options, offering them different types of accounts based on customer needs, and signing them into the account contracts or scheduling a meeting with a personal banker if necessary. Show less Attended to customer's banking needs with excellent service, making their banking experience a pleasant one and upholding the integrity of the company name. I facilitated the handling of multiple transactions, keeping proof work neat and organized quickly, efficiently, while forming customer relations and being the face of the bank. Excellent customer service, always willing to help or provide information to the customer, clearing any questions or doubts they may have. I also kept customers up… Show more Attended to customer's banking needs with excellent service, making their banking experience a pleasant one and upholding the integrity of the company name. I facilitated the handling of multiple transactions, keeping proof work neat and organized quickly, efficiently, while forming customer relations and being the face of the bank. Excellent customer service, always willing to help or provide information to the customer, clearing any questions or doubts they may have. I also kept customers up to date on all of our banking options, offering them different types of accounts based on customer needs, and signing them into the account contracts or scheduling a meeting with a personal banker if necessary. Show less