Experience

Monterey Financial Services, LLC

• United States
• Financial Services
• 1 - 100 Employee

• Collections Specialist

  • Apr 2017 - Present

  •Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments. •Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers. •Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer. •Resolve customer issues and complaints concerning billing. •Handle incoming calls and problem solve with debtors to help them resolve debt problems. Show less



Check Into Cash

• United States
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Feb 2016 - Apr 2017

  •Facilitate payday loans and online payday advances. •Provides a positive customer experience while developing and maintaining strong customer relationships. •Perform approved collection activities, maintain customer files and point of sale system, as well as ensure accurate cash controls within the location. •Facilitate payday loans and online payday advances. •Provides a positive customer experience while developing and maintaining strong customer relationships. •Perform approved collection activities, maintain customer files and point of sale system, as well as ensure accurate cash controls within the location.



Fry's Electronics

• Retail
• 700 & Above Employee

• Customer Service Representative

  • Sep 2015 - Feb 2016

  •Assist customers with completing transactions. •Informing customers about available products and services. •Accepting multiple forms of payment. •Assist customers with completing transactions. •Informing customers about available products and services. •Accepting multiple forms of payment.