Experience

Arconic

• United States
• Manufacturing
• 700 & Above Employee

• IT OT Deskside Support

  • Jul 2021 - Present

  • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. • Design and managed projects, solutions, and key responsibilities within a larger business initiative. Handled business-critical IT tasks and systems that provides commercial advantage in a global marketplace. • Enable faster and smarter business processes and implement analytics for meaningful insights. Nurture dependable IT infrastructure and networking that’s always up and running. • Partner with internal and external partners to communicate project status, activities, and achievements • Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring. • Ensuring system architecture components work together seamlessly respond to hardware issues as they arise. • Help build, test, and maintain new servers as needed. • Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates. • Support internet, intranet, LANs, WANs, and network segments Interact with the help desk and other teams to assist in troubleshooting. • Identify root cause and provide technical support when needed. • Worked on daily tasks, incidents, and asset requests (software/hardware) through a ticketing system. Show less



uBreakiFix

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Senior Electronic Technician

  • Sep 2020 - Jul 2021

  - Quickly diagnose customer issues concerning electronics including PC, Mac, Video Game Consoles, Phones, tablets and more. - Board-level repair - Micro-soldering - Soldering - Computer OS reinstall - Software/Hardware - Quickly diagnose customer issues concerning electronics including PC, Mac, Video Game Consoles, Phones, tablets and more. - Board-level repair - Micro-soldering - Soldering - Computer OS reinstall - Software/Hardware



Zebra Technologies

• Israel
• Computer and Network Security
• 1 - 100 Employee

• • Jun 2019 - Jun 2020

  –Provided repair services and solutions of customer equipment.–Performed logistical tasks, troubleshooting, repairs(mechanical or electrical in nature), testing, and cleaning of customer returned products.–Troubleshooting quickly and accurately based upon information given, observations, and/or product knowledge.–Understanding of the top common failure modes of products in areas of expertise.–Performing tasks associated with servicing customer product using both mechanical and electronic based skills. Including: Electronic/mechanical repairs, board level repairs, cleaning, loading software/firmware, testing, and final inspections.–Troubleshooting quickly and accurately mechanical or electrical issues based upon information given, observations, schematic fault analysis, and/or product knowledge.–Developed familiarity with a smaller subset of products and processes.–Applied basic knowledge of electronic principles.–Documented records of work performed to resolve customer issues. Show less

• • Mar 2017 - Jun 2019


UPS
• United States
• Truck Transportation
• 700 & Above Employee
• Warehouse Associate

  • Sep 2015 - Mar 2017