Experience

August 99

• Philippines
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Network Administrator

  • Jun 2021 - Present

  -Configuring and maintaining the organization's network infrastructure, including routers, switches, firewalls, and wireless access points. -Monitoring network performance and security, and taking proactive measures to prevent downtime or security breaches. -Troubleshooting network issues and providing technical support to end-users. -Managing user accounts and permissions for network resources. -Maintaining network documentation, including network diagrams, configuration information, and user manuals. -Planning and implementing network upgrades and expansions to support the organization's growing needs. -Conducting regular network backups and ensuring disaster recovery plans are in place. -Evaluating and recommending new network technologies and solutions to improve network performance and security. -Collaborating with other IT team members and departments to ensure network integration with other systems and applications. -Providing training and guidance to other IT staff and end-users as needed. -Keep up-to-date with emerging technologies and industry trends, and provide recommendations to improve IT operations and services. Show less



Verto Network Solutions Inc.

• Philippines
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior IT Technical Support

  • Feb 2015 - Jun 2021

  -Provide third-level technical support for incidents and problems escalated by the Junior IT. -Troubleshoot and resolve complex issues related to network connectivity, server performance, and desktop applications. -Manage and maintain Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy. -Install, configure, and maintain VMware, including monitoring and performance tuning. -Design and implement disaster recovery and business continuity plans for critical IT systems and services. -Participate in IT infrastructure projects, including planning, implementation, and testing. -Conduct technical training and knowledge sharing sessions for IT support staff and end-users. -Develop and maintain IT documentation, including technical procedures, policies, and system diagrams. -Collaborate with other IT teams to ensure smooth integration of new technologies into the existing infrastructure. -Manage the administration of CCTV systems, including installation, configuration, and troubleshooting of cameras, DVRs, and related hardware and software. -Provide support for VOIP (Voice over IP) phone systems, including installation, configuration, and troubleshooting of hardware and software. -Keep up-to-date with emerging technologies and industry trends, and provide recommendations to improve IT operations and services. Show less