Service Delivery Manager

• Mar 2023 - Present

Service Delivery Manager

• May 2022 - Mar 2023

Project Manager

• Mar 2021 - May 2022

PMO Manager / Jefe de Control y Seguimiento de Proyectos

• Oct 2014 - Feb 2021

- Project Management Office Manager - Definition, implementation and control of the execution of processes (network deployment) that go through the different directions and managements of the Technical Directorate (+400 users) - Deployment plans setting up - Deployment Project schedules definition and setting up - Change Requests management - Agile practices implementation (Product Backlog, Daily Reports, Daily Meetings, Introspective Meetings) - Management and monitoring of the progress of deployment projects, identifying deviations from the plans, and corrective actions on said deviations - Preparation and presentation of Project progress reports to the Technical Directorate - Risk and issues management - Analysis, definition and implementation of new corporate tools - Big Data and Data Science implementation - People Care Management: objectives definition; actions plans; career development - CTO direct report Show less

Customer Project/Programm Manager III - ITIL v3 Foundations Certified

• Nov 2008 - Oct 2014

Assign the work packages to team. Review the current team workload and get the priority information from the client to resolve time constraints. - Follow up Provide guidance in day-to-day activities Assure the team is following the processes related to the activities Assigning the change request(s) to a planned system release - Follow Up Ensure that the team updates the timesheets (SAP) on timely basis as per the standards defined. Tracking and approve all effort hours spent on the project Escalate to the specified team whenever there is a potential production impact. Function as primary interface between the project team and the client Monitor the communication between client Tech Leads and the team to ensure timely response to the requirements received. Communicate business and organizational changes to the team Provide team and individual performance feedback to the team Working with the Delivery Leader to create staffing, training, and recognition plans Working with the leadership to assure the allocation of necessary resources Review and follow up the status of all issues/risks Participate in project audits and implement and corrective actions recommended in timely manner. Show less

Project Leader

• 2006 - 2008

Head of On-Going Operations: Post-Implementation Support Project implemented follow-up Analysis of improvements and changes to be implemented Change Requests reception and management Analysis of new local projects Contracts supervision and suppliers management Bid Proposal building (Cali – Colombia): Statement Technical analysis Bid proposal building technical support Salta Project Implementation (Technical Leader): Project Leader Support in specification and testing of components Second Implementation Phase Supplier Management: specifications, definitions and quality control and SLA to develop products Management of internal and external customers Cordoba Contactless Project Implementation (Project Leader): Analysis of the solution to deploy, development of specifications for the transportation project Supplier Management: specifications, definitions and quality control and SLA to develop products Management of internal and external customers Project Implementation Risk Analysis Show less

Business Manager

• 2004 - 2006

Client requirement's analysis, calculation, monitoring and control Planning and implementation of corrective actions in deviations in the breaches of the targets. Work done in conjunction with the Account Manager. Planning, scheduling and monitoring in the implementation of new processes and changes diagrammed by the company and the customer. Responsible for the layout of the reports used to measure the performance of the account (whether daily, weekly, biweekly or monthly), as well as responsible for the analysis and developing action plans on the results. Layout, calculation and control of the compensation plans of all persons belonging to the account. Responsable de diagramación, planificación, desarrollo y gestión del Tablero de Control (Control de gestión general de la cuenta). Show less