Experience

Futurum
• Chile
• Data Infrastructure and Analytics
• 1 - 100 Employee
• Business analyst

  • Aug 2023 - Present


Nexus Chile

• Chile
• Financial Services
• 100 - 200 Employee

• Product Market Specialist

  • Aug 2019 - Sep 2023

  - Investigar competidores, novedades y tendencias de la industria de medios de pago en Chile y el mundo - Liderar y analizar estudios internos y externos de calidad de servicio de la compañía - Generación de reportería y flujos varios a través de plataformas Power Platform (Power BI, Sharepoint, Power Automate, etc.) - Investigar competidores, novedades y tendencias de la industria de medios de pago en Chile y el mundo - Liderar y analizar estudios internos y externos de calidad de servicio de la compañía - Generación de reportería y flujos varios a través de plataformas Power Platform (Power BI, Sharepoint, Power Automate, etc.)


Holiday
• India
• Travel Arrangements
• Gap year - Travelling in Europe

  • Oct 2018 - May 2019


Musgrave Retail Partners Ireland

• Warehouse operator

  • Mar 2018 - Oct 2018

  • Use of equipment such as: pallet jack, Powered Pallet Truck (PPT) and cardboard baler • Unloaded, stacked and wrapped boxes from trucks to pallets • Cleaned warehouse rooms and classified remains of cardboard and plastic bags, following hygiene standards of the company • Coordinated with truck drivers and aides the proper unloading of cage trolleys. Main achievements: • Managed to understand instructions and coordinate tasks with all-level co-workers in non-native language. • Was recognized for professionalism and quality of the work done for both managers and colleagues, getting more responsibilities and extension of the initial work schedule. Show less


Atlantic Language Galway & Dublin
• Improving English skills

  • Oct 2017 - Apr 2018


Megasalud

• Peru
• Wellness and Fitness Services
• 1 - 100 Employee

• Management Control Senior Analyst

  • Sep 2014 - Sep 2017

  • Updated and reported the KPI’s of the company on a daily basis, which were used for the corporate officers to manage their departments. • Headed up the forecast of the sales and costs for the annual budget, which was considered the goal of the year for the whole company. • Proposed analysis regarding sales, prices, doctors’ schedule and the patient flow, zooming in on medical centres, specialities and health insurance companies. These analyses helped to raise unknown issues and improve the patient experience and sales. • Assisted in methodological subjects required for Marketing Department in order to improve the measuring tools of patient experience and hire external consultancy services. Main achievements: • Built a dashboard for the corporate officers of the company which was used to let them know and advice about the KPI’s on a daily basis. • Designed a predictive model to detect the profile of patients who wouldn’t pay a dental quotation. Those patients were the priority for the capture strategy of the Marketing Department. • Proposed clusters of patients according to their sociodemographic and transactional behaviour which were used to support marketing strategies of the company. • Automatized tens of reports reducing the time spent in the creation and reception of information. Show less



Voces Research

• Canada
• IT Services and IT Consulting

• Market Research Manager

  • Dec 2012 - Feb 2014

  • Led different marketing research projects such as: Brand Tracking, Customer Satisfaction, Mystery Shopper, Political Surveys, and Advertisement Testing. • Led the research team which involved coordinating the group in order to find solutions to problems which the clients faced. • Supervised the quality assurance of the investigation during the whole process, checking the measuring tools (questionnaires), the accuracy of the data base, the analytical approach, the layout of the final report and the accuracy of the solutions for each client. • Coordinated with the Operations Department the technical requirements to carry out the fieldwork. • Dealt with clients on a face to face basis and prepared and presented the results of the findings. • Prepared technical proposals on a weekly basis. This process was essential for the consultancy to get new clients and projects. Main achievements: • Consolidated a team work of 5 collaborators for research projects after 3 months of changes and resignations of former workers. • Gained the loyalty of 5 key clients thanks to the quality of the results delivered and the proper answers to their business. • Got 2 new clients for the consultancy thanks to own social networks and good previous experiences with clients in former job. • Won more than 10 marketing research projects for the company. Show less



Frontdesk

• United States
• Hospitality
• 1 - 100 Employee

• Market Research Analyst

  • Sep 2010 - Nov 2012

  • Created the measuring tools (questionnaires), including questions for the key problems for the clients and relevant information to match with the sociodemographic profile of the respondents. • Led the revision and accuracy of the database before starting the analysis to get truthful results. • Carried out the data analysis obtained through the surveys, trying to respond to the key objectives of each research and proposing solutions or relevant ideas for the business of the clients. • Prepared technical proposals to apply for public tenders on a weekly basis. This process was essential for the consultancy to get new clients. • Coordinated fieldwork of projects regarding passenger flow on public transport. Main achievements: • Won more than 10 public tenders for the consultancy after applying with the best technical offers. • Led successfully big groups of people (30 to 100 people) to carry out measurements on field. Show less