Experience

ShowingHero
• United States
• Real Estate
• 1 - 100 Employee
• Virtual Office Assistant

  • Oct 2023 - Present


Virtual Talent Latam

• Colombia
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Relationship Management Assistant

  • Feb 2023 - May 2023

  My role as Relationship Management Assistant in Real Estate allowed me to develop my persuasive, sales and negotiation skills. Being the principal contact person to the clients I was able to explain all processes about the getting prequalified for a mortgage and all doubts related it to it. Managing a full potential client pool based in Florida US I was responsible for contacting the potential homebuyer and guide them through the process, starting with basic information based on customer’s needs by creating rapport. Also managing manager’s calendar, scheduling meetings, handle main mail inbox, income and outbound calls and building strategies to best solve customer’s inquiries before get them in contact with the loan officer. Show less



Intelcia Spain & Latam

• Customer Service Agent

  • Jun 2022 - Sep 2022

  My role as Bilingual Customer Service and Tech Support Agent taught me the process of how internet and wiring works in order to do the basic and advanced troubleshooting of internet, TV and telephone. I oversaw receiving primary inbound calls of customers with any kind of inquiry about their service, I also had to notify any outage which could affect the service, transfer to the correct or higher department and create and send tickets about the incident and ensure that all issues are processed correctly and in a timely manner. Show less



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Bilingual Customer Service Representative

  • Dec 2019 - Jun 2021

  My role as Bilingual Customer Service Agent in a Real Estate campaign guided me through the home buying process in the US by assisting the potential home buyers in the first steps. I had to provide a high level of professional and competent service assistance while I created a positive impression of the brand whenever interacting with customers. After filtering the customer´s information I had to connect them with the real estate agent or the loan officer who fulfill their criteria My role as Bilingual Customer Service Agent in a Real Estate campaign guided me through the home buying process in the US by assisting the potential home buyers in the first steps. I had to provide a high level of professional and competent service assistance while I created a positive impression of the brand whenever interacting with customers. After filtering the customer´s information I had to connect them with the real estate agent or the loan officer who fulfill their criteria