Experience

TCWGlobal (formerly TargetCW)

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• Curbside Operator

  • Oct 2019 - Apr 2020

  Los Angeles Metropolitan Area ● Assist over 80,000 airport passengers in the LAX-IT LOT by code matching to appropriate driver ● Mitigated a flow of drives and passengers to ensure and eliminate excessive wait time ● Assist and answer passenger questions to provide peace of mind ● Identify technical application issues and connectivity ● Resolve disputes among colleagues, passengers, and drivers by always upholding companies standards



Keck Medicine of USC

• United States
• Hospitals and Health Care
• 700 & Above Employee

• New Patient Intake Coordinator

  • Oct 2013 - Jun 2019

  Los Angeles, California, United States ● Manage 10 Physicians complex schedules and obtain complete medical records of diagnosis ● Earned “Employee of the month” award recognized by patients, colleagues, and physicians ● Greet over 1,000 new patients and determine nature of visit/call ● Register new patient collect co-payments and verify insurance eligibility ● Communicate with Nurse Practitioner of missing documents before new patient appointment … Show more ● Manage 10 Physicians complex schedules and obtain complete medical records of diagnosis ● Earned “Employee of the month” award recognized by patients, colleagues, and physicians ● Greet over 1,000 new patients and determine nature of visit/call ● Register new patient collect co-payments and verify insurance eligibility ● Communicate with Nurse Practitioner of missing documents before new patient appointment Ensured proper authorization and review CPT codes for all new patient appointments ● Worked closely with 3rd Party insurance companies to ensure proper documentation is received ● Compiled 60 patient referrals/authorizations files and scan to patient chart for proper billing ● Daily schedule 40 new patient with the appropriate physician Implemented new workflow/follow-up for new patient appointment ● Ensure complete notes of patient contacts are entered management system ● Follow up with patient before appointment ● Identifying and closing gaps with all participants to obtain a productive consultation Show less



Forest Lawn Memorial Parks and Mortuaries

• United States
• Individual and Family Services
• 300 - 400 Employee

• Contract Verification Analysis

  • Jun 2012 - Aug 2013

  Glendale CA ● Coordinate 30 Advance Planners in assisting families with funeral & memorial services ● Earned an award for detail-oriented by verifying and rectifying all new contracts ● Review and analyze documents to determine contractual obligations ● Manage 150 calls, customer complaints and resolve any discrepancies ● Organized and scheduled conference room took minutes of weekly meetings



Westlake Financial

• United States
• Financial Services
• 700 & Above Employee

• Verification Analysis

  • Jan 2012 - May 2013

  Los Angeles County, California, United States ● Daily analyze 350 account history for errors and verify insurance coverage ● Met quota for 3 consecutive months ● Interacting with insurance carriers, team members and 3 management levels ● Document errors activity and follow up with client for updates



Elkay Plastics

• Order Management Analysis

  • Jun 2010 - Jul 2011

  Commerce, California, United States ● Adjust 25% of complaints concerning service rendered & review customer billing ● Reduced possibility of errors by completing, and verifying each line item ● Assist 10 warehouse personnel in last-minute VIP orders ● Verified inventory with other hubs to close outstanding order and meet customer satisfaction ● Resolved disputes regarding damage products while upholding companies standards



G&W Electric Co.

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 400 - 500 Employee

• Shipping Receiving Clerk

  • Jan 2007 - May 2010

  Blue Island, Illinois, United States SHIPPING AND RECEIVING CLERK: Create proper documents, labels for domestic and international shipments. ● Daily create 500-800 labels for domestic and international shipments ● Schedule enough square feet for daily shipments ● Worked with third-party vendors & certify machine operator