VP of Customer Success

• Jan 2021 - Present

Product Owner

• Jan 2018 - Nov 2021

Responsible for multiple teams in different projects to make possible the development of applications.Coordinate internal and external team.Gather the customer needs.Build and control the work plan to best achieve goals and missions.Keep the plan going and realize the backlog together with the team. Define and order the product backlog.Backlog management and item definition.Manage fixes and changes on the app.Solve issues that the project can face.Keep vision of things and motivate the team. Show less

Team Leader

• Jan 2015 - Dec 2017

Being a leader for the development team, applying my knowledge and experience into a culture of best practices to develop great and reliable BI applications. As part of my responsibilities I was in charge of the training material and to coordinate what will be impart in the training sessions.

Consultant (Business Intelligence)

• Mar 2012 - Dec 2014

Consultant of companies in Business Intelligence:• Development of projects in Qlikview (BI) for multinationals• Workshops and trainings International (USA) concerning developments and implementations in Qlikview• Information Universes (OLAP) and integration platforms (SQL, Oracle, SAP, Teradata, Netsuite, etc.)• Development, implementation and improvements in BI• Creation and maintenance of data models (DWH)• Training (QlikView Designer, Developer and Best practices)• SCRUM Methodology (Discovery, ETL Development, Test and Deploy)Another experiences:• Consultancy• Development of Data Models• Development of Dashboard; Business, IT, Financial, logistics and Controlling • Training sessions• Process documentation Show less

Coordinator of Call Center Systems (Control Desk)

• Jul 2006 - Mar 2012

• Management of call-center (Collection, Internal and external Customer Service, Telemarketing, QA Validation, Back office, Quality Assurance, control desk ) • Administration of SQL databases and analysis of information for decision making. • Developing strategies to improve business processes and profitability • Management of Predictive Dialer System (PDS; InConcert, Aspect) • Responsible for the daily operation of call center. • Initial development and ongoing maintenance/improvement of web interface (ASP) for the Call-Center management and report system Show less

Performance Analyst

• Feb 2005 - Feb 2006

Optimized call center performance. Proposed specific work flow improvements to ensure objectives were met Optimized call center performance. Proposed specific work flow improvements to ensure objectives were met