Juan Moreno
IT Business Analyst at Larkin Community Hospital- Claim this Profile
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Bio
Credentials
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Softbank Technology Startup Certificate
SoftBank Group InternationalDec, 2021- Nov, 2024 -
Inbound Sales Certified
HubSpotSep, 2021- Nov, 2024
Experience
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Larkin Community Hospital
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United States
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Hospitals and Health Care
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500 - 600 Employee
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IT Business Analyst
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May 2023 - Present
- Analyze business processes, identify areas for improvement, and develop solutions to enhance operational efficiency. - Work with stakeholders to gather requirements, develop use cases, and define project scope. - Use data analysis tools to collect, analyze, and interpret data to inform business decisions. - Collaborate with cross-functional teams to ensure that technology solutions meet business needs. - Develop and maintain project documentation, including project plans, status… Show more - Analyze business processes, identify areas for improvement, and develop solutions to enhance operational efficiency. - Work with stakeholders to gather requirements, develop use cases, and define project scope. - Use data analysis tools to collect, analyze, and interpret data to inform business decisions. - Collaborate with cross-functional teams to ensure that technology solutions meet business needs. - Develop and maintain project documentation, including project plans, status reports, and requirements specifications. - Conduct user acceptance testing to ensure that technology solutions meet business requirements. - Continuously monitor and evaluate technology trends to identify opportunities for innovation and process improvement. - Act as a liaison between business stakeholders and IT teams to ensure that technology solutions align with business goals. - Facilitate communication and collaboration among project team members to ensure successful project delivery. - Provide training and support to end-users to ensure the successful adoption of technology solutions. Show less - Analyze business processes, identify areas for improvement, and develop solutions to enhance operational efficiency. - Work with stakeholders to gather requirements, develop use cases, and define project scope. - Use data analysis tools to collect, analyze, and interpret data to inform business decisions. - Collaborate with cross-functional teams to ensure that technology solutions meet business needs. - Develop and maintain project documentation, including project plans, status… Show more - Analyze business processes, identify areas for improvement, and develop solutions to enhance operational efficiency. - Work with stakeholders to gather requirements, develop use cases, and define project scope. - Use data analysis tools to collect, analyze, and interpret data to inform business decisions. - Collaborate with cross-functional teams to ensure that technology solutions meet business needs. - Develop and maintain project documentation, including project plans, status reports, and requirements specifications. - Conduct user acceptance testing to ensure that technology solutions meet business requirements. - Continuously monitor and evaluate technology trends to identify opportunities for innovation and process improvement. - Act as a liaison between business stakeholders and IT teams to ensure that technology solutions align with business goals. - Facilitate communication and collaboration among project team members to ensure successful project delivery. - Provide training and support to end-users to ensure the successful adoption of technology solutions. Show less
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Team Tech Solutions
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Information Technology Help Desk Technician
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Aug 2021 - May 2023
General: - Ensure professional, timely and polite support to all our end users - Have in depth knowledge of our tools and ticketing procedures - Follow standard help desk protocols, procedures and guidelines as provided - Identify, troubleshoot and resolve a wide range of computer & network related problems - Basic understanding of Line of Business (LOB) applications and associated third party vendors - Stay current with system information, changes and information technology… Show more General: - Ensure professional, timely and polite support to all our end users - Have in depth knowledge of our tools and ticketing procedures - Follow standard help desk protocols, procedures and guidelines as provided - Identify, troubleshoot and resolve a wide range of computer & network related problems - Basic understanding of Line of Business (LOB) applications and associated third party vendors - Stay current with system information, changes and information technology updates - Any other special projects or tasks assigned Ticket Management and Resolution: - Create new tickets for end users that place phone calls or require onsite assistants - Monitor the designated ticket queues to ensure all new tickets are triaged, resolved or escalated within 15 minutes or creation - Resolve tickets when able based on documentation, training and tools. - Develop, maintain, and execute a daily routine to review and update existing assigned tickets - Follow ticket management principles per training - 1st communication with the customer is attempted via a phone call - Ensure SLA timelines are met - Ensure ticket statuses are maintained correctly based on training provided - Ensure accurate time worked is reported on each ticket - Ensure all troubleshooting efforts, conversations with customers, vendors, and co-workers are properly recorded on the ticket - Assume full ownership of all tickets assigned by the team traffic manager - Transfer of ticket ownership is done via our proprietary Team Tech Solutions CRM. - Seek and collaborate with co-workers and team leads on tickets to ensure speedy resolution - As an active directory administrator duties include: managing domains, auditing user permissions across platforms, developing strategies for disaster recovery, and ensuring compliance with regulations and policies. Show less General: - Ensure professional, timely and polite support to all our end users - Have in depth knowledge of our tools and ticketing procedures - Follow standard help desk protocols, procedures and guidelines as provided - Identify, troubleshoot and resolve a wide range of computer & network related problems - Basic understanding of Line of Business (LOB) applications and associated third party vendors - Stay current with system information, changes and information technology… Show more General: - Ensure professional, timely and polite support to all our end users - Have in depth knowledge of our tools and ticketing procedures - Follow standard help desk protocols, procedures and guidelines as provided - Identify, troubleshoot and resolve a wide range of computer & network related problems - Basic understanding of Line of Business (LOB) applications and associated third party vendors - Stay current with system information, changes and information technology updates - Any other special projects or tasks assigned Ticket Management and Resolution: - Create new tickets for end users that place phone calls or require onsite assistants - Monitor the designated ticket queues to ensure all new tickets are triaged, resolved or escalated within 15 minutes or creation - Resolve tickets when able based on documentation, training and tools. - Develop, maintain, and execute a daily routine to review and update existing assigned tickets - Follow ticket management principles per training - 1st communication with the customer is attempted via a phone call - Ensure SLA timelines are met - Ensure ticket statuses are maintained correctly based on training provided - Ensure accurate time worked is reported on each ticket - Ensure all troubleshooting efforts, conversations with customers, vendors, and co-workers are properly recorded on the ticket - Assume full ownership of all tickets assigned by the team traffic manager - Transfer of ticket ownership is done via our proprietary Team Tech Solutions CRM. - Seek and collaborate with co-workers and team leads on tickets to ensure speedy resolution - As an active directory administrator duties include: managing domains, auditing user permissions across platforms, developing strategies for disaster recovery, and ensuring compliance with regulations and policies. Show less
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NAF
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United States
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Education Management
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100 - 200 Employee
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The NAF Advantage (Intern)
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Jun 2017 - Aug 2017
- Manage IT Support for Braddock Senior High School. - Prepared hardware & software for the start of the new year. - Supervise and maintain network and servers. - Manage IT Support for Braddock Senior High School. - Prepared hardware & software for the start of the new year. - Supervise and maintain network and servers.
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Education
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2018 - 2022
Florida International University
Bachelor's degree, Computer Science -
2018 - 2022
Florida International University
Minor Degree, Marketing -
2014 - 2018
G. Holmes Braddock Senior High School
High School Diploma, Information Technology
Community
