Juan Morales

Quality Assurance Specialist at PCS Revenue Control Systems, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
JE
Languages
  • English -
  • Spanish -

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Bio

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Credentials

  • CompTIA A ce
    CompTIA
    Oct, 2012
    - Oct, 2024

Experience

  • PCS Revenue Control Systems, Inc.
    • United States
    • Software Development
    • 1 - 100 Employee
    • Quality Assurance Specialist
      • Oct 2017 - Present

    • Support Specialist
      • Apr 2013 - Oct 2017

      • Provide remote support for company software and hardware• Utilize IT troubleshooting techniques to resolve technical issues• Monitor PayPAMS online payment service communications• Provide software training to schools and school districts remotely and on-site• Implement company software for new and existing customers• Ability to resolve issues of conflict in a professional manner and to effectively diffuse irate customers• Take support calls, online chats, and email tickets on LivePerson• Assist parents with account issues and problem solving

  • Altice USA
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Level 2 Tech Support
      • Oct 2016 - Jul 2017

      • Troubleshoot internet connectivity issues • Provide assistance with the setup of email clients on PC, Mac and Smart Phones • Utilize troubleshooting tools to pinpoint issues and resolve them in a timely fashion • Troubleshoot internet connectivity issues • Provide assistance with the setup of email clients on PC, Mac and Smart Phones • Utilize troubleshooting tools to pinpoint issues and resolve them in a timely fashion

  • Anysystem.com
    • Computer Hardware Manufacturing
    • 1 - 100 Employee
    • Inventory Management Specialist / Technician
      • Feb 2013 - Apr 2013

      • Testing Sun Microsystems servers and parts • Managing inventory of Sun Microsystems parts and systems • Testing Sun Microsystems servers and parts • Managing inventory of Sun Microsystems parts and systems

  • Pathmark Stores, Inc.
    • Retail Groceries
    • 700 & Above Employee
    • Frozen Foods Manager
      • Jun 1997 - Apr 2011

      • Ordered merchandise using Citrix • Reviewed and submitted sales reports • Trained new associates • Used Telxon and Motorola scanners with Windows CE for inventory tracking • Ordered merchandise using Citrix • Reviewed and submitted sales reports • Trained new associates • Used Telxon and Motorola scanners with Windows CE for inventory tracking

Education

  • Lincoln Technical Institute-Paramus
    Certificate, Computer Networking and Security
    2012 - 2013

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