Experience

Newtech, S.R.L.

• Trainer

  • Aug 2020 - Present

• Customer Service Representative

  • Jun 2019 - Aug 2020



Cre8 BPO

• Fraud Analyst

  • Jul 2018 - Apr 2019

  - Risk mitigation for merchants by analyzing their account transactions that are too complex for Artificial Intelligence to identify. - Make fast accurate decisions on cases that are flagged for manual review. - Monitor and analyze account transaction data to determine if a purchase if fraudulent. - Identify fraudulent patterns to ensure IPs and domains are blacklisted to prevent fraud rings from hitting.- Analyze data and take calculated risks to minimize chargebacks and… - Risk mitigation for merchants by analyzing their account transactions that are too complex for Artificial Intelligence to identify. - Make fast accurate decisions on cases that are flagged for manual review. - Monitor and analyze account transaction data to determine if a purchase if fraudulent. - Identify fraudulent patterns to ensure IPs and domains are blacklisted to prevent fraud rings from hitting.- Analyze data and take calculated risks to minimize chargebacks and inventory loss for merchants. - Experienced in utilizing several 3rd party research tools. - Document and summarize findings for all account transactions handled. Show more Show less



ERC (Enhanced Resource Centers)

• Customer Service Representative

  • Nov 2015 - Jul 2018



ERC (Enhanced Resource Centers)

• Supervisor

  • Jun 2013 - Aug 2015