Technical Support Representative

• Mar 2023 - Present

Social Media Moderator

• Oct 2022 - Feb 2023

Stasis under Marketing Department (ManilaPros) Duties: • Posting ManilaPros link in online directories. • Building a list of websites related to our industry with high domain authority. • Gathering email contacts. • Sending templated emails. • Syndicating ManilaPros blog content on social media sites. Stasis under Marketing Department (ManilaPros) Duties: • Posting ManilaPros link in online directories. • Building a list of websites related to our industry with high domain authority. • Gathering email contacts. • Sending templated emails. • Syndicating ManilaPros blog content on social media sites.

Customer Service Associate

• Apr 2021 - Aug 2022

Duties: • Engaging in human conversations with Lalamove App users and Partner Drivers to identify and resolve issues. • Processing of customer orders, rebooking of transactions, modifications, etc. • Handling complaints to both drivers and users in a thoughtful and professional manner. • Submitting tickets for escalated concerns such as damaged/missing items, undelivered orders, etc. • Provide basic troubleshooting techniques to both users and drivers. Achievement and demonstrated abilities: • Developed and honed customer service skills to deliver job requirements. • Continuously improving operations knowledge to provide quality support for users and drivers. • Deliver consistent performance metrics while ensuring utmost integrity in work delivery Show less

Shopify Support Advisor

• Oct 2020 - Mar 2021

Duties: • Engaging in human conversations with merchants to identify and resolve issues • Provide coaching/growth opportunities for their businesses. • Offer needs-based solutions, not pushy sales. • Advocating for merchants and the Shopify platform by communicating with stakeholders. Duties: • Engaging in human conversations with merchants to identify and resolve issues • Provide coaching/growth opportunities for their businesses. • Offer needs-based solutions, not pushy sales. • Advocating for merchants and the Shopify platform by communicating with stakeholders.

Senior Customer Service Representative

• Mar 2018 - Dec 2019

Duties: • Engaging in human conversations with customers to identify and resolve issues (Inbound and outbound calls, chats, emails, and SMS). • Processing shipping claims, warranty claims, refunds, and replacements. • Handles issues and customer inquiries on Amazon, Walmart, and eBay Seller Accounts. • Records all reasons for returns, replacements, and warranty claims. • Contacts customers who left negative reviews to win them back. • Gathers relevant information and prepares reports. Show less

CreditOne Collections Specialist

• Nov 2017 - Feb 2018

• Engaging in human conversations with cardholders to pay their amount dues from their credit card so they can continuously use it and avoid more charges. • Answering customer inquiries about their past dues, amount dues, and due dates. • Engaging in human conversations with cardholders to pay their amount dues from their credit card so they can continuously use it and avoid more charges. • Answering customer inquiries about their past dues, amount dues, and due dates.