Experience

ResortCom International

• Hospitality
• 1 - 100 Employee

• Special Project Manager

  • Oct 2014 - Present

  Promoted to manage a cross-functional team and provide oversight of the business development and production departments. Partner with leadership in strategic planning and change initiatives that aligned with corporate goals. Analyze and report client risk based on chargeback ration and financial performance. Monitor and communicate excessive chargeback levels to clients and key stakeholders. Led a critical new system implementation project minimizing downtimes, costs, and risks. Took initiative to design an enhanced business development action plan. Minimized risks and additional costs by creating a systematic risk management system. Established strong working relationships with key partners. Cut 2 months from sales cycle of enterprise-level clients, and negotiated 7 major deals with international clients and US-based companies valuing $1.35M.

• Financial Services, Director

  • Feb 2010 - Nov 2014

  Managed team of 25 direct reports and collaborated with leadership to oversee processes. Forecasted risk based on KPIs and prepared yearly operational budgets for clients. Headed the launch of the Las Vegas office, working closely with Lead Client Experience VP, recruiting top talent, and training/managing staff. Documented processes with step-by-step instructions used in training new hires and cross-training departments. Reduced labor costs and office overhead by transitioning to a paperless practice. Grew customer base and consistently exceeded customer satisfaction targets.



Avalon Vacation Club (Part of Kelly Group)

• Cancún Area, Mexico

• Collections and Post-Sales Manager

  • Nov 2002 - Feb 2010

  Provided leadership and direction to daily operations and long-term strategic planning. Organized and presented quarterly/annual portfolio monitoring reports, outlining performance for leadership. Communicated regularly with management and key client stakeholders. Implemented financial planning recommendations. Overviewed major collections agencies in the US and Mexico. Boosted sales and overall service quality while improving customer retention. Evaluated and reviewed the specialty loan portfolio, ensuring compliance with all reporting requirements.



Doo de Mexico

• Querétaro, Mexico

• Sales Manager Mexico

  • Nov 2001 - Oct 2002

  Managed Mexico market for major appliances sales produced in Korea and sold in Mexico via US branch. Annual sales 2 million dollars, in charge of monthly and annual sales, responsible of portfolio, inventory, forecast, customer relationships. reported to Sales Director in the US. Managed Mexico market for major appliances sales produced in Korea and sold in Mexico via US branch. Annual sales 2 million dollars, in charge of monthly and annual sales, responsible of portfolio, inventory, forecast, customer relationships. reported to Sales Director in the US.