Juan Ibáñez
Executive Administrator at IDSAutoshred- Claim this Profile
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Bio
Eduardo Ventura
I am writing to highly recommend Juan Ibáñez for any position he may be seeking. I had the pleasure of working with Juan for over 3 years at Greenbits a Dutchie Company, where he served as Account Manager In addition to his technical abilities, Juan is a team player who is always willing to go above and beyond to help out his colleagues. He is a thoughtful and collaborative worker, and he is always willing to listen to and consider the ideas of others. I have no doubt that Juan would be an asset to any team he joins, and I wholeheartedly recommend him for any position he may be seeking. Please do not hesitate to contact me if you have any further questions about Juan's qualifications or work ethic. Sincerely, Eduardo Ventura Engineer, IT Operations
Eduardo Ventura
I am writing to highly recommend Juan Ibáñez for any position he may be seeking. I had the pleasure of working with Juan for over 3 years at Greenbits a Dutchie Company, where he served as Account Manager In addition to his technical abilities, Juan is a team player who is always willing to go above and beyond to help out his colleagues. He is a thoughtful and collaborative worker, and he is always willing to listen to and consider the ideas of others. I have no doubt that Juan would be an asset to any team he joins, and I wholeheartedly recommend him for any position he may be seeking. Please do not hesitate to contact me if you have any further questions about Juan's qualifications or work ethic. Sincerely, Eduardo Ventura Engineer, IT Operations
Eduardo Ventura
I am writing to highly recommend Juan Ibáñez for any position he may be seeking. I had the pleasure of working with Juan for over 3 years at Greenbits a Dutchie Company, where he served as Account Manager In addition to his technical abilities, Juan is a team player who is always willing to go above and beyond to help out his colleagues. He is a thoughtful and collaborative worker, and he is always willing to listen to and consider the ideas of others. I have no doubt that Juan would be an asset to any team he joins, and I wholeheartedly recommend him for any position he may be seeking. Please do not hesitate to contact me if you have any further questions about Juan's qualifications or work ethic. Sincerely, Eduardo Ventura Engineer, IT Operations
Eduardo Ventura
I am writing to highly recommend Juan Ibáñez for any position he may be seeking. I had the pleasure of working with Juan for over 3 years at Greenbits a Dutchie Company, where he served as Account Manager In addition to his technical abilities, Juan is a team player who is always willing to go above and beyond to help out his colleagues. He is a thoughtful and collaborative worker, and he is always willing to listen to and consider the ideas of others. I have no doubt that Juan would be an asset to any team he joins, and I wholeheartedly recommend him for any position he may be seeking. Please do not hesitate to contact me if you have any further questions about Juan's qualifications or work ethic. Sincerely, Eduardo Ventura Engineer, IT Operations
Credentials
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LEAN Project Management
Pontificia Universidad Cat��lica de ChileJan, 2023- Nov, 2024 -
Product Management
Universidad de PalermoDec, 2022- Nov, 2024 -
Scrum Fundamentals Certified (SFC)
Soy Líder.NetNov, 2022- Nov, 2024 -
EF Standard English Test
EF Standard English Test (EF SET)Feb, 2022- Nov, 2024 -
Oratoria y narracion orientada al deporte.
Telecorporación SalvadoreñaAug, 2020- Nov, 2024 -
T1 certification business administration oriented.
DutchieJul, 2019- Nov, 2024 -
T1/ L1 Technical certification
DutchieJul, 2019- Nov, 2024 -
SWITCH (Cómo cambiar las cosas cuando cambiar es difícil)
SYKESAug, 2017- Nov, 2024 -
Emotional Intelligence
Dale Carnegie TrainingJul, 2017- Nov, 2024 -
One-minute manager certification.
Dale Carnegie TrainingJun, 2017- Nov, 2024 -
Coaching and Direction
Dale Carnegie TrainingApr, 2017- Nov, 2024 -
LEAP (Leadership Program)
SYKESJan, 2017- Nov, 2024 -
Situational leadership certification
SYKESDec, 2016- Nov, 2024
Experience
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IDSAutoshred
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United States
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Facilities Services
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1 - 100 Employee
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Executive Administrator
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Feb 2023 - Present
In charge of: - Manage calendars based on task relevance, urgency, and business needs. - Create marketing campaigns and newsletters. - Manage Email Marketing platforms. - Creation of prospect's lists based on city/ state. - Introduce the business and present our services to prospects. - Measure customer satisfaction through surveys and present the data. - Use data gathered to make decisions and suggestion to upper management. In charge of: - Manage calendars based on task relevance, urgency, and business needs. - Create marketing campaigns and newsletters. - Manage Email Marketing platforms. - Creation of prospect's lists based on city/ state. - Introduce the business and present our services to prospects. - Measure customer satisfaction through surveys and present the data. - Use data gathered to make decisions and suggestion to upper management.
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Greenbits (a Dutchie company)
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United States
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Software Development
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1 - 100 Employee
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Account Manager
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Apr 2020 - Nov 2022
• In charge of an account with 3 different lines of business (Customer Support, Data Analysis and Development, and Billing).• Manage Key Performance Indicators (KPI), Achieve the goals set by the client.• Establish action plans to improve areas of opportunity working together and establishing the needs of the account and each team.• Ensure effective implementation and daily management of the company’s values, policies, and procedures.• Provide support in solving customer problems.• Prepare and lead WBR, MBR, and QBR among others.• Identify and follow up on agent payroll issues.• Manage the level of the "staffing" account, and manage finances caused by the account based on profit and operating costs together with the finance team.• Develops low sales proficiency individuals toward sales success• Communicate expectations to employees and provide timely updates.• Report monthly performance to the Director of Operations.• Supervise fraudulent activities such as but not limited: to illegal transactions, inappropriate changes, released calls, and login-logout.• Weekly Staff meeting with Supervisors and Staff team.• Develop the team’s talent, motivate, and retain employees. Show less
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Account Supervisor
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Mar 2019 - Apr 2020
- In charge of the Customer Support LOB.- Direct communication with clients to define headcount and responsibilities.- Supervise software releases and report any type of unexpected behavior.- Consult with the teams about their different needs to try to avoid attrition. - Administer coverage depending on heatmap visualization.
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SYKES
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Service Team Lead
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Jan 2017 - Mar 2019
- In charge of a group of 14 people in a big technical support account.-Managed customer engagement to understand requirements anddeliver excellent support.-Find areas of opportunities to maintain the performance on toppriority.-Achieve goals set by the client.
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Business Mentor
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Sep 2015 - Jan 2017
-Interact with technical support specialist to find areas of opportunities.-Follow-up performance improvement plans placed to specialists.- Implement trainings and refreshers for new processes.
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Customer Support Specialist
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Aug 2014 - Sep 2015
- Techincal support for a gaming account.- Use customer service skills to help consumers of the product with troubleshootings and workarounds.- Multitasking between 2 chats at the same time.- Phone experience helping customers through calls.
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Education
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2012 -
Universidad Evangélica de El Salvador
Systems Engineering
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