System Administrator

• Mar 2023 - Present

Signal Operations Support Specialist (25U)

• Apr 2012 - Present

IT Technician: Provide enterprise network support, infrastructure management for servers, switches, routers, and UPS/power systems. Proper configuration and deployment of workstations, switches, and routers. Updating computer software. Troubleshooting of Windows 10, mobile devices, Outlook. Managing user accounts with Active Directory. Configuring VoIP phones and network printers. Elevating trouble tickets to the proper support. Running/repairing CAT5/6. Overseeing the shipment of equipment. Radio Technician: Installation and configuration of Frequency Modulation (FM) Radio Systems, Tactical Satellite (TACSAT), High Frequency (HF) radio, Internet protocol (IP) based radio systems, vehicular and dismounted configurations; Performs Network Control Station and Network Management Operations for, Internet Protocol (IP) based radio systems, and other tactical radio communications systems. Knowledge of FDMA and TDMA modems, X, C, KA, Ku-band LNBs satellite terminals. Manage local TACLANES. Troubleshooting terminal components. Show less

IT Specialist

• Jan 2022 - Apr 2023

Providing tier 2 computer systems support to a large Microsoft enterprise network on a military naval base. Responsible for day-to-day IT operations, desktop support, managing user accounts on Active Directory, and hardware/software troubleshooting. Pushing updates and group policies remotely. Customer facing end-user support, technical issue resolution, and providing technical assistance to secure and unsecure computer systems. HP Service Manager ticketing system. Providing tier 2 computer systems support to a large Microsoft enterprise network on a military naval base. Responsible for day-to-day IT operations, desktop support, managing user accounts on Active Directory, and hardware/software troubleshooting. Pushing updates and group policies remotely. Customer facing end-user support, technical issue resolution, and providing technical assistance to secure and unsecure computer systems. HP Service Manager ticketing system.

Telecommunications Technician

• Dec 2019 - Jan 2022

Service desk role providing onsite support for a 2000 client military base telecommunications operation. Install and sustain VoIP devices, switches, and cable. Provide physical support in wiring/re-wiring comm closets, cubicles, office, supporting user moves, building renovations. Manage local Call Manager. Provide customer service to high ranking military and government employees. Service Now ticketing systems. Service desk role providing onsite support for a 2000 client military base telecommunications operation. Install and sustain VoIP devices, switches, and cable. Provide physical support in wiring/re-wiring comm closets, cubicles, office, supporting user moves, building renovations. Manage local Call Manager. Provide customer service to high ranking military and government employees. Service Now ticketing systems.

Field Technician

• Apr 2014 - Jan 2020

Install, repair, and maintain AT&T networks from outside plant to end device. Running CAT V/Coax or reconfiguration of existing inside wire for optimal service. Customer service facing role, selling customer on any services they maybe be interested in. Keeping track of inventory; scheduling orders for equipment resupply. All tasks preformed with minimal supervision. Install, repair, and maintain AT&T networks from outside plant to end device. Running CAT V/Coax or reconfiguration of existing inside wire for optimal service. Customer service facing role, selling customer on any services they maybe be interested in. Keeping track of inventory; scheduling orders for equipment resupply. All tasks preformed with minimal supervision.