Juan Gomez

Help Desk Technician Tier II at Aleknagik Technology, LLC (ATL)
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
El Paso, Texas, United States, US
Languages
  • English Professional working proficiency
  • Spanish Native or bilingual proficiency
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 1 ratings
  • (1)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

Yvette V. Valdez

Juan is very detailed -oriented and produced great results to the company. He is a team player and a great person to work with. I recommend Juan, to any company that is looking for a great IT manager.

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • CompTIA Security+
    CompTIA
    Jul, 2020
    - Nov, 2024
  • Comptia A+
    CompTIA
  • Comptia Net+
    CompTIA

Experience

  • Aleknagik Technology, LLC (ATL)
    • United States
    • Defense & Space
    • 1 - 100 Employee
    • Help Desk Technician Tier II
      • Apr 2023 - Present

      Aleknagik Technology, LLC (ATL), Help Desk Technician Tier II  Provide technical support to local and external users via telephone, email, and remote connection.  Help customers to identify and resolve issues regarding general computer problems, printing, internet access, emails, network drives, remote connections, smartphone settings, scanners, DVR Camera System, Audio visual equipment, VOIP telephones, and Common Access Card access.  Respond to user service request and quickly resolve trouble tickets to ensure maximum system uptime.  Responsible for diagnosing and replacing motherboards, screens, keyboards, on Dell, HP, Lenovo, Toshiba, and ASUS laptops.  Responsible for imaging and deploying new workstations with Windows 10 21H2, and Windows 11.  Responsible to maintain inventory records of desktops, monitors, printers, scanners, laptops and barcode scanners. Show less

  • BEAT LLC, Help Desk Tier 2
    • Fort Bliss, TX
    • Help Desk Technician Tier 2
      • Jul 2020 - Apr 2023

       Assisted customers in person and remotely to solve software and hardware challenges.  Reimaged and updated new equipment according to DHA specifications (Windows 10 – 20H2).  Prepared equipment for employee use, perform or ensure proper installation of services, operating systems, or appropriate software.  Maintained records of every communication transition utilizing the DHA Ticketing System.  Assisted customers in person and remotely to solve software and hardware challenges.  Reimaged and updated new equipment according to DHA specifications (Windows 10 – 20H2).  Prepared equipment for employee use, perform or ensure proper installation of services, operating systems, or appropriate software.  Maintained records of every communication transition utilizing the DHA Ticketing System.

  • Three Star Enterprises, LLC
    • United States
    • Business Consulting and Services
    • 1 - 100 Employee
    • Help desk Technician Tier 2
      • Jul 2018 - Jul 2020

       Utilized Remedy Ticketing system to maintain client queues and answer calls in a timely manner.  Assisted users in person and remotely to solve software and hardware issues.  Reimaged and updated new equipment following DHA specifications Prepared equipment for employee use, perform or ensure proper installation of services, operating systems, or appropriate software.  Utilized Remedy Ticketing system to maintain client queues and answer calls in a timely manner.  Assisted users in person and remotely to solve software and hardware issues.  Reimaged and updated new equipment following DHA specifications Prepared equipment for employee use, perform or ensure proper installation of services, operating systems, or appropriate software.

  • NTT DATA
    • Japan
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Help Desk Technician
      • Feb 2017 - Jul 2018

       Supported, installed, and maintained personal computers, operating systems, software, and related IT peripherals.  Installed and supported both hardware and software components for users.  Performed preventive maintenance, test and repair of equipment.  Evaluated system configuration and software to ensure effective use of hardware resources.  Addressed and resolved hardware, software and customer issues.  Supported, installed, and maintained personal computers, operating systems, software, and related IT peripherals.  Installed and supported both hardware and software components for users.  Performed preventive maintenance, test and repair of equipment.  Evaluated system configuration and software to ensure effective use of hardware resources.  Addressed and resolved hardware, software and customer issues.

  • ABBTECH Professional Resources, SHA International Corp, K-FORCE Professional Staffing
    • El Paso, Texas, United States
    • Deployment Technician
      • Jul 2015 - Feb 2016

       Installed Windows 7 image on new Dell computers (Laptops, Desktops, and tablets)  Prepared and installed new workstation utilizing the best practices to ensure the smoothest possible installation.  Interacted with end user to provide and process information in response to inquiries and concerns about the new workstation.  Diagnosed and resolved technical hardware and software issues involving internet connectivity, email, scanners, and printer issues.  Regular patch and switch maintenance to include end of life replacement, cable creation, and testing, switch configuration and trucking and responsible for the upkeep of over 40 communication rooms.  Documented and processed information of new and old computer equipment.  Submitted asset information to internal IT department Show less

  • Sunland Optical
    • Hospitals and Health Care
    • 1 - 100 Employee
    • IT Manager
      • Mar 2012 - Jun 2015

      Responsibilities and Duties: • Deliver service and support to end-users remotely using VNC, TeamViewer, Remote Desktop, and GoToAssist. • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms. • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, telephone and printing issues. • Research required information using available resources. • Follow standard processes and procedures. • Identify and escalate priority issues per Client specifications. • Redirect problems to appropriate resource. • Maintain network infrastructure such as switches and routers, and diagnose problems with these or with the behavior of network-attached computers. • Install software, maintain and introduce training as needed. • Maintain security policies; troubleshoot; train and/or supervise staff; or offer technical support for projects. • Manage, maintain and update onsite copiers, printers and fax machines. • Perform routine maintenance such as changing backup tapes or replacing failed drives in a redundant array of independent disks (RAID). Show less

  • Center for Integrative Cancer Medicine
    • 4532 N. Mesa El Paso, Texas
    • IT Specialist
      • Feb 2008 - Jul 2010

      Responsibilities and Duties: • Maintain the company's IT network, servers, workstations, and security systems. • Provide technical support to end-users • Maintain network infrastructure such as firewalls, switches and routers, and diagnoses problems with these or with the behavior of network-attached computers. • Manage, maintain and update onsite copiers, printers and fax machines. • Perform routine maintenance such as changing backup tapes or replacing failed drives in a redundant array of independent disks (RAID). • Create Virtual Private Networks with third party companies such as LabCorp, Genoptix, and Sierra Providence Medical Center. Show less

  • Currey Adkins Cook
    • 100 South Alto Mesa El Paso, Texas 79912
    • IT Specialist
      • Aug 2006 - Jan 2008

      Responsibilities and Duties: • Maintain server, upgrade, secure, system backups and disaster recovery preparation. • Maintain and update documentation of procedures and configurations. • Manage, maintain and update onsite and customer site copiers, printers and fax machines. • Conduct network troubleshooting to segregate and identify general network problems. • Install, or upgrade computer components and software. • Perform routine maintenance such as changing backup tapes or replacing failed drives in a redundant array of independent disks (RAID). Show less

  • El Diario of El Paso
    • 1801 Texas. El Paso, Tx. 79901
    • IT Specialist
      • Mar 2006 - Sep 2006

      Responsibilities and Duties: • Maintain Servers, Workstations, and Mac computers. • Perform routine maintenance such as changing backup tapes or replacing failed drives in a redundant array of independent disks (RAID). • Maintain phone and surveillance system • Apply operating system updates, patches, and configuration changes. • Install and configure new hardware and software. Responsibilities and Duties: • Maintain Servers, Workstations, and Mac computers. • Perform routine maintenance such as changing backup tapes or replacing failed drives in a redundant array of independent disks (RAID). • Maintain phone and surveillance system • Apply operating system updates, patches, and configuration changes. • Install and configure new hardware and software.

Education

  • Border Institute of Technology
    Network Technologies, 3.5
    2004 - 2006
  • The University of Texas at El Paso
    in progress.., Computer Science
    2003 - 2004
  • El Paso Community College
    Associate's of Applied Science, Computer Science
    1999 - 2003

Community

You need to have a working account to view this content. Click here to join now