Experience

Travelpro Products, Inc.

• Manufacturing
• 1 - 100 Employee

• Videographer

  • Nov 2021 - Present



One Stop Shot Media

• Creative Director

  • Jun 2021 - Present

  Creative Director with unique vision to make you vision a reality for business. Creative Director with unique vision to make you vision a reality for business.



First Data Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• SMB PRICING ANALYST

  • Jul 2018 - Dec 2021

  Analyze account profitability and negotiate payments rates for accounts while retaining as much possible revenue for company. Point of contact for rate repricing analysis on a portfolio of over 200,000 merchants.

• Senior Client Account Manager

  • May 2017 - Jul 2018

  Restaurant Vertical Sr. Client Manager SMB accounts.Associate Trainer for the Sr. Client Manager team. Effective March 1st 2018 to Present.Manage a portfolio of 700+ Merchant accounts expanding over 1500 locations Nationwide. Direct Operational and project implementations on Merchant accounts.

• National Account Manager

  • Feb 2017 - May 2017

  National Account Manager at First Data, handling all operational based support for a portfolio of accounts that amass to over 1,400 locations and produce over 1.1 Billion in annual net revenue altogether.

• Account Manager - Mid-Market

  • Apr 2016 - Feb 2017

  Dealing with high complexity issues with my portfolio of mid-size market accounts. Devoted relationship manager building long lasting relationships with my portfolio clientele, ensuring any and all issues are taken care of on a timely and efficient manner.

• Select service advisor

  • Jul 2015 - Apr 2016

  Rate review specialist to merchants, dealing with issues that require research, and analytical thinking. Devising step by step resolutions and floor support to my peers.



Fiserv

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Manager Client Service

  • Apr 2019 - Jun 2021

  As a Manager in Client Service for the SMB organization, I currently lead a team of 15 associates who are account managers. The focus is retention and the utmost excellent customer service to their assigned merchant base. Pricing analysis on merchant accounts and competitive offer analysis along with negotiation is part of the every day in this role. Comprehensive business analysis to educate merchants on best business practices for cost effectiveness based on their processing landscape. As a Manager in Client Service for the SMB organization, I currently lead a team of 15 associates who are account managers. The focus is retention and the utmost excellent customer service to their assigned merchant base. Pricing analysis on merchant accounts and competitive offer analysis along with negotiation is part of the every day in this role. Comprehensive business analysis to educate merchants on best business practices for cost effectiveness based on their processing landscape.



Sunglass Oasis

• Sunrise, FL

• Sales Associate

  • Apr 2013 - Jul 2015

  Apr 2013 - July 2015 • Maintain a selling quota. • Outgoing and friendly relationship with customers, Product knowledge Re-stocking of sold merchandise. • Consistently sold over $30,000 worth of merchandise monthly. Apr 2013 - July 2015 • Maintain a selling quota. • Outgoing and friendly relationship with customers, Product knowledge Re-stocking of sold merchandise. • Consistently sold over $30,000 worth of merchandise monthly.



ABB OPTICAL GROUP

• United States
• Medical Device
• 400 - 500 Employee

• Jr. Fulfillment Specialist

  • Sep 2013 - Nov 2014

  • Picking, packing customer orders. • Restocking inventory, stocking over 10 pallets of product daily. • Receiving customer returns, Crediting customer returns with correct coding procedures. • Verify product acceptability and credit corresponding accounts. • Average productivity score 120% • Picking, packing customer orders. • Restocking inventory, stocking over 10 pallets of product daily. • Receiving customer returns, Crediting customer returns with correct coding procedures. • Verify product acceptability and credit corresponding accounts. • Average productivity score 120%



Saveology.com ™

• Margate, FL

• Customer Service Representative

  • Jul 2012 - Apr 2013

  • Deal with BBB cases. • Retention of our Elite program customers. • Handle over 100 customer emails on a daily basis Deal with irate customers. • Contact merchants in regards to customer’s inquiry about their pending orders. • Deal with BBB cases. • Retention of our Elite program customers. • Handle over 100 customer emails on a daily basis Deal with irate customers. • Contact merchants in regards to customer’s inquiry about their pending orders.



Quick response outsourcing

• Fort Lauderdale, Florida

• Quality Analyst

  • Jan 2010 - Jul 2012

  Worked with reading analytical data and understanding business metrics and trends. Find the root to issues and find ways to reduce and fix issues. Monitored a group of 10 for quality and ensured the agents maintained compliance with calls based on client requirements Worked with reading analytical data and understanding business metrics and trends. Find the root to issues and find ways to reduce and fix issues. Monitored a group of 10 for quality and ensured the agents maintained compliance with calls based on client requirements