Experience

Lexington Square Senior Living
• Residency Counselor

  • Oct 2021 - Present


Brookdale

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Sales and Marketing Coordinator

  • Nov 2013 - Jun 2021

  Maintained and improved the occupancy level of the community in accordance with marketing and business plans. Utilized sales processes, systems, and forms for sales to perform job duties, track information, compile data and reports, and achieve desired community occupancy goals. Assisted in the sales process by helping prospective residents, their family members, and advisors in the decision-making process by understanding their needs and educating them about how services and programs can meet their needs. Responds promptly to every telephone call or in-person inquiry from all referral sources, prospective residents, and families. Provides appropriate community and company information to anyone who inquires. Completed weekly follow-up calls, letters, and tours as defined by the community marketing plan and as directed by the SMD (Sales & Marketing Director). Coordinated and completed all activities needed for the sale and converts deposits to move-ins, including visiting the prospect's home, health care providers, or other locations and ensuring that the required forms are completed by the prospects physician and family prior to move in. Communicated daily with SMD and other key associates regarding the status of all prospective move-ins. Utilized the “Resident Move-In Status Log” to record pre-residency steps and to facilitate communication. Coordinated the move-in process for new residents in an efficient and welcoming manner. . Ensured paperwork completion, residence preparation, mover scheduling, community support and resident orientation. Provided administrative support for the Marketing Department Represented the community and increased awareness through participation in outside events, professional groups, and community involvement.. Used relevant community knowledge and research toassist in planning, coordinating, and implementing monthly prospect and/or referral source activities and events as specified by the community marketing plan. Show less