Sales Desk Manager

• Jun 2018 - Present

Training staff, finding deals and making sure everything runs smoothly Training staff, finding deals and making sure everything runs smoothly

Internet Sales Manager

• Jun 2012 - Present

Produce high sales volume by implementing a variety of negotiationstechniques and consistently exceeding client expectations. As an Internet Sales Manager I am responsible for receiving and responding to web based electronic inquiries (leads) and phone calls that result from prospects and customers visiting various locations and associated web sites. There are constant evaluations based on performance standards that measure how many leads were converted to showroom visits and how many of those showroom visits resulted in a sale. As one of the Internet Sales Managers, my sales performance is judged on a closing percentage, the amount of closed deals at the end of each month, the amount of gross that is put up for each sale, as well as an overall average. I am fully capable of both traditional and Internet-specific automotive sales processes'. I am required to execute customer communications via email, telephone and face-to-face that conforms to the standards and processes put into effect by the Digital Marketing Director and senior management.Top three personal accomplishments and responsibilities.1. November 2013, and February 2014 Salesman of the Month2. 16 unit monthly average from 2012 through 2015 (8 unit national industry monthly average)3. 25% Phone closing percentage with 3,072 yearly average connected phone calls Show less

Finance Manager

• Dec 2017 - 2018

Sales Associate

• Mar 2012 - Jun 2012

Produced medium to high sales volume by learning, critiquing and implementing a variety of negotiations techniques. Some of these techniques and skills that I have learned are suggestive selling, emotional selling, and NBC (Negotiate. Bump. Commit).Combining my exceptional work ethic with my positive personality, I was able to consistently exceed the minimum and national average units per month.Top three personal accomplishments and responsibilities. 1. Promoted to Internet Sales Manager within three months2. 11 unit monthly average (eight unit national industry monthly average)3. Trained 20 hired Sales Associates (two trainees earned multiple Salesman of the Month) Show less

Sales Associate

• Jan 2012 - Mar 2012

Produced medium to high sales volume by learning, critiquing and implementing a variety of negotiations techniques. Recruited by former co-workers to join Grapevine Ford underneath the Berkshire Hathaway Automotive group for exceptional customer service, work ethic, and upstanding character and integrity. Top two personal accomplishments and responsibilities. 1. 12 unit monthly average (eight unit national industry monthly average) 2. Trained six hired Sales Associates Produced medium to high sales volume by learning, critiquing and implementing a variety of negotiations techniques. Recruited by former co-workers to join Grapevine Ford underneath the Berkshire Hathaway Automotive group for exceptional customer service, work ethic, and upstanding character and integrity. Top two personal accomplishments and responsibilities. 1. 12 unit monthly average (eight unit national industry monthly average) 2. Trained six hired Sales Associates

Front End Supervisor

• Dec 2008 - Dec 2011

Responsible for ensuring company service standards are exceeded and that customer issues were resolved. Took initiative and assumed the responsibilities of the Store Director/Assistant Store Director in their absence exceeding company standards.Top three personal accomplishments and responsibilities.1. 4,000 hours of supervised training2. Oversaw $8,000 of currency at any point in time3. Responsible for filing accident and mishap reports

Human Resources Manager

• Sep 2005 - Dec 2008

Human Resources Manager - Maintained and enhanced the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.Top three personal accomplishments and responsibilities.1. Awarded the company’s Diversity Champion Award2. Top ten in Texas Division for all front end numbers including profit and loss3.162 applicants interviewed with 60 qualified applicants successfully hired

Cashier

• Jun 2005 - Sep 2005

Responsible for receiving and disbursing currency using electronic scanners, cash registers, and other related equipment. Consistently involved in processing credit card, debit card transactions and validating checks.