Customer Success Manager

• Nov 2022 - Present

Easygenerator is the authoring solution that subject-matter experts love! We are specialized in enabling SMEs to rapidly create eLearning courses, in a didactically effective way. At Easygenerator, we are changing the way companies create and deliver their learning material. We are helping organizations such as T-Mobile, Walmart and Unilever to directly include their SMEs in the eLearning creation process. Through this, they have made huge backlogs disappear, save a tremendous amount of budget and created a process where eLearning courses always contain up-to-date content. Show less

Customer success team manager for CISCO Portfolio Activations

• Oct 2021 - Nov 2022

Lead a team of lifecycle program managers setting focus activities and targets, implement guidelines,develop SOP's and lead innovation projects to generate added value.Mantain client relationship, lead weekly client-vendor alignment meetings, design and present QBRs.Planned and executed churn risk reduction project, recovered 130M USD TCV.Accomplished company's KPIs targets above 100% for over a year.

Lifecycle Program Manager

• Jan 2020 - Oct 2021

Drove customer experience for CISCO Global enterprise SaaS customers through their lifecycle and ensured technology adoption.Bridge the gap between sales and customer support teams by identifying customer needs, objectives,timelines and expected business outcomes.Delivered successful engagements for over 96% of assigned customers.Designed customer success plan for over 100 enterprise customers achieving over 86% total productadoption.

Sales representative (B2B)

• Apr 2018 - Mar 2019

Contact and engage with small to medium businesses within the US Commercial market. Establish relationships with Decision makers from targeted companies. Negotiate Energy access prices for 3 or 5 years contracts. Contact and engage with small to medium businesses within the US Commercial market. Establish relationships with Decision makers from targeted companies. Negotiate Energy access prices for 3 or 5 years contracts.

sales and retentions SME

• Jan 2017 - Feb 2018

operations supervisor

• Jan 2016 - Dec 2016

Set goals for performance and deadlines. Organized workflow and ensured that employees understand their duties or delegated tasks. Monitored employee productivity and provided constructive feedback and coaching. Set goals for performance and deadlines. Organized workflow and ensured that employees understand their duties or delegated tasks. Monitored employee productivity and provided constructive feedback and coaching.

Customer Service and technical support Agent

• Jan 2014 - Nov 2015

Identify, investigate, and resolve users problems with cellphones and tablets software and hardware. Field support calls from users with inquiries regarding software programming, connectivity, data and similar concerns. Identify, investigate, and resolve users problems with cellphones and tablets software and hardware. Field support calls from users with inquiries regarding software programming, connectivity, data and similar concerns.