Experience

sixteen5hundred

• United States
• Architecture and Planning
• 1 - 100 Employee

• Project Manager

  • Mar 2019 - Present



American Tire Distributors

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Customer Service Representative/ Admin

  • Jan 2015 - Mar 2019

  • Serve as a customer advocate by improving pickup efficiency and responsiveness to customer issue resolution at the pickup counter. Answer, handle, and resolve customer questions, requests, issues, and complaints • Solicit new business and service for existing customer via telephone sales, email correspondence, and resolve customer problems; Responsible for entering in-person sales orders • Communicate with various internal and external resources, responding to requests and issues to ensure a positive pickup experience and improved customer service • Maintain a thorough knowledge of products (new and existing), policies and merchandising information to efficiently serve customers • Provide administrative support in cash management, including routine banking procedures associated with the distribution center, receiving invoices and cash from drivers, charge credit cards through Cybersource, and handling NSF check information • Operating powered industrial vehicles (forklifts, pallet jacks, order pickers, etc.) in safe manner and maintaining an operator license, if required • Understand and execute the following tasks as needed: handling shipping and receiving, tire inspections for customer warranty claims, check in drivers and verify customer merchandise delivery/receipts • Loading and unload delivery trucks, including physical moving and lifting of product weighing as much as 150 pounds • Delivery Driver experience in providing timely transportation of products from origin to destination as assigned, along with unloading and staging products at customer's place of business Show less



Picante Cocina Mexicana Rest

• United States
• Restaurants

• Server

  • Jan 2011 - Jan 2015

  • Highly skilled in providing a timely, efficient, and considerate customer service • Proven ability to operate cash register and manage drawer, able to assist customers with purchases and transactions, meticulous competency in sales, products and services • Demonstrated ability to respond and resolve customer’s requests and concerns • Excessive cleanliness in the work space, sufficient supplier of spares on necessary stock, able to work extensively in any fast paced environment and equip safe service • Able to multitask while communicating effectively with peers and follow requests from management • Great attitude around peers and loyal member of a team environment Show less