Product Implementation Engineer

• Jul 2022 - Present

Voice Support

• Jan 2022 - Jul 2022

Voice Support. Asterisk PBX Netsapiens Voice Platform Kerauno Voice Platform Cisco Router, Voice, FXS, PRI eFAX Voice Support. Asterisk PBX Netsapiens Voice Platform Kerauno Voice Platform Cisco Router, Voice, FXS, PRI eFAX

Engineer

• Sep 2020 - Dec 2021

Infrastructure and Support Engineer. Infrastructure and Support Engineer.

Senior System Engineer

• Oct 2018 - Apr 2020

Resolved escalated service issues, coaching JR and mid-level engineers, engineered and implemented complex projects, and maintained and oversaw the technology in the guest services product team. Developed deployment and support documentation. • Implemented Property Management System across all sites. This resulted in reduction of complexity, training time and cost of operations and allowing for remote upgrades to newer versions of the system. • Assisted in the migration of Oracle databases from Windows server 2008/2012 to Red Hat Enterprise Linux for the Property Management System projects, resulting in higher performance overall in the system. • Engineered a solution for key card batch printing not working under windows 10 using the Property Management System. Saving the company time and money by not involving Oracle for a customized solution. • Conducted project planning, implementation and handover. Created buy lists, managed communications between the different departments (Network, Firewall, Satellite, ETC.) to ensure the devices integrated seamlessly into the ship’s systems, training onboard IT personnel, handing over project to shore side support team once the project was completed. • Trained and mentored new engineers team members during the on boarding process. Show less

System Engineer for Royal Caribbean Cruises Ltd.

• Jan 2017 - Oct 2018

• Performed operating system migration of shipboard workstations Windows 7 to Windows 10. • VMWare virtual server administration, engineering solutions for existing product issues, lab maintenance, creating lab environments for different use cases. • Performed installation and support of a new Property Management System. • Performed operating system migration of shipboard workstations Windows 7 to Windows 10. • VMWare virtual server administration, engineering solutions for existing product issues, lab maintenance, creating lab environments for different use cases. • Performed installation and support of a new Property Management System.

IT Consultant for Carnival Corporation & plc

• Sep 2016 - Jan 2017

Deployed and maintained Ocean Medallion systems, Recommended process improvements, Analyzed and troubleshoot deployment issues • Installation of Ocean Medallion systems in the Princess Brand. • Installation and support for Ocean Medallion systems in the demonstration area. Deployed and maintained Ocean Medallion systems, Recommended process improvements, Analyzed and troubleshoot deployment issues • Installation of Ocean Medallion systems in the Princess Brand. • Installation and support for Ocean Medallion systems in the demonstration area.

System Engineer Royal Caribbean

• Feb 2014 - Sep 2016

Managed and monitored all installed systems and infrastructure. Installed, configured, tested and maintained operating systems, application software and system management tools. Ensured the highest levels of systems and infrastructure availability. • Performed installation of Internet Cafe systems, and support in the remote sites (Palo Alto firewall, Internet Gateways) • Created Workstation Images (Windows 7, Mac OSX) for use in the Internet Cafe onboard. Streamlining the process resulting in faster implementation of the workstations. • Performed installation and support of a new Property Management System. • Conducted operating system migration of shipboard workstations Windows XP to Windows 7. Show less

Senior Support Technician

• May 2006 - Sep 2013

Deployed, managed and supported internet cafe systems, Onboard Voice and Satellite Communications for the cruise industry and oil and gas. Provided training of new technicians in the department. • Provided project Planning, execution and ongoing support of systems, including internet cafe and onboard Voice solutions. • Supported Windows Server2003/ 2008, Windows XP/ 7 systems (100+ server infrastructure). • Provided daily tier II and III Support for I-Café and Wi-Fi Deployments on 165 customer sites • Installed internet café Systems (Riverbed, Workstations, Printers), Cisco Network devices (Catalyst switches/ routers), WIFI (Cisco, Aruba, Ubiquity), Voice (Asterisk PBX). • Installed and repaired cabling Cat5/cat6, Fiber optic. • Linux server (Debian, 25+ servers) installation and support for Asterisk PBX, Bash scripts Show less

Geeksquad

• 2004 - 2006

Computer Repair and Maintenance Computer Repair and Maintenance

Computer Assembly Technician

• Sep 2003 - Sep 2004

Computer Assembly Computer Assembly