Juan Almeciga, MA
Visitor Experience Coordinator at ARTECHOUSE at ARTECHOUSE- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Advanced Grant Writing Workshop
University of MiamiMar, 2020- Sep, 2024 -
Customer Service Representative Certification
Baker Communications, Inc.Apr, 2016- Sep, 2024 -
ADA Certificate
Miami-Dade CountySep, 2015- Sep, 2024 -
Crowd management Training Program
Commonwealth of MassachusettsNov, 2016- Sep, 2024
Experience
-
ARTECHOUSE
-
United States
-
Entertainment Providers
-
1 - 100 Employee
-
Visitor Experience Coordinator at ARTECHOUSE
-
Jan 2019 - Present
Perform the role of Shift Leader, overseeing opening/closing procedures and leading ateam of Visitor Experience Representatives (VE Reps) to ensure a positive visitorexperience for every guest during each shift● Lead the daily operations of all front desk procedures for point of sale system(Fareharbor) to include: processing of admission tickets, re-bookings, etc.● Answer ARTECHOUSE ticketing and contact form email inquiries● Act as a liaison between departments to ensure seamless service with a focus on thevisitor experience, ensuring visitors who email or visit are attended to professionally andpromptly and visitor concerns and complaints are resolved to their satisfaction and theart space’s● Train, and supervise VE Reps, ensuring adherence to admission procedures, andconfirming outgoing information is current and accurate● Maintain a well-informed, working knowledge of the installations and exhibitions offered.● Give welcome and introductory talk for exhibitions● Manage crowd control and visitor traffic flow with the ability to anticipate opportunities toassist visitors and allow for as smooth an operation as possible● Educate people about ARTECHOUSE’s mission and current installation● Embody and exemplify the values of ARTECHOUSE in every interaction with guests● Engage in conversation with visitors about their experience and the art
-
-
Visitor Experience Coordinator
-
Jan 2019 - Present
ARTECHOUSE is the leading American innovative art space that is dedicated to curating,showcasing and producing experiential and technology-driven works by new media artists.ARTECHOUSE first opened its doors in Washington, DC, in June 2017 and has since captivated aglobal audience making headlines in the New York Times, BBC, USA Today, National Geographic,CNN, Washington Post, and numerous other national and international media outlets as thepremier contemporary art space. ARTECHOUSE will open in Miami in NovemberResponsibilities defined for this position are described more fully below:Perform the role of Shift Leader, overseeing opening/closing procedures and leading ateam of Visitor Experience Representatives (VE Reps) to ensure a positive visitorexperience for every guest during each shift● Lead the daily operations of all front desk procedures for point of sale system(Fareharbor) to include: processing of admission tickets, re-bookings, etc.● Answer ARTECHOUSE ticketing and contact form email inquiries● Act as a liaison between departments to ensure seamless service with a focus on thevisitor experience, ensuring visitors who email or visit are attended to professionally andpromptly and visitor concerns and complaints are resolved to their satisfaction and theart space’s● Train, and supervise VE Reps, ensuring adherence to admission procedures, andconfirming outgoing information is current and accurate● Maintain a well-informed, working knowledge of the installations and exhibitions offered.● Give welcome and introductory talk for exhibitions● Manage crowd control and visitor traffic flow with the ability to anticipate opportunities toassist visitors and allow for as smooth an operation as possible● Educate people about ARTECHOUSE’s mission and current installation● Embody and exemplify the values of ARTECHOUSE in every interaction with guests● Engage in conversation with visitors about their experience and the art
-
-
-
University of Miami College of Arts & Sciences
-
United States
-
Higher Education
-
1 - 100 Employee
-
Research Assistant
-
Apr 2018 - Present
Addressing the lack of summative science assessments for preschoolers, Dr. Daryl Greenfield andthe University of Miami School Readiness Lab Department of Psychology pioneered thedevelopment of computer-adaptive science assessments for young children. Funded by IES in2009 and 2013 respectively, the Lens on Science and Enfoque en Ciencia projects advantage theaffordances of touch-screen technology to engage young children in fun “game-like” experiencesthat assess their equated adaptive science ability in English or Spanish. Team leaders superviseResearch Assistants in order to facilitate daily visits to affiliated preschools. RA's, in thesupervision of a Team leader, coordinate accurate data collection by setting up computers andheadphones, organize files by student ID, and make sure the app functions smoothly. RS´sPerform observations by taking video of consented students on their learning experiences. Afterthe visits, data is pulled out in the lab for analysis and network storage. In addition, this TeamLead role plays a crucial role in graphic design, branding, and translations of documents for TheEarly Science Initiative, funded by the Buffett early child Institute focusing on STEM for partnersites.
-
-
-
-
Theater crew
-
2014 - Jan 2019
Theater Crew Member, Box office Associate, and event coordinator. Promote and inform patrons about shows taking place at the center. Sell tickets andseason subscriptions, Maintaining an accurate database for members. Supervise and provide the best customer service. Brief and Assign positions to thebody of volunteers also training them. Know how to react in case of an emergency (CPR). Design products for future season subscribers. Closely workwith production, FOH, Outreach, and education.Cross-trained in various departments such as Box Office inbound/outbound calls performing sales and customer experience. Production and FOHTheater crew member doing house reports, preparing fact sheets and estimates, assigning positions to ushers, accommodating talent. House/EventManager experience.Education and outreach program planning in conjunction with Culture Shock Miami and Best Buddies, to engage the community by generatinginclusive atmospheres on site.
-
-
-
Unconventional Group
-
United States
-
Retail Art Supplies
-
1 - 100 Employee
-
Production Artist
-
Jan 2017 - Dec 2018
Production of interactive murals that enhance social impact & strengthen brand relations. Us, Art Assistants, are the best people tocommunicate the clients' message with true authenticity. Today's world craves authenticity. Artists custom design murals that showcaseA variety of brand's core values; the stuff that gets people to care about what you're doing as we build community.As part of the production team, I enjoy bringing murals to life, giving the community an experience in a more meaningful way than anydigital media ad could offer. That´s why we produce unique on-site mural painting activations.
-
-
-
-
Camp Coordinator
-
Jun 2017 - Aug 2018
The camp Associates are responsible for the health, safety, and well-being of the program participants, with an emphasis on the care for andsupervision of participants in specific after-school groups. Summer Associates ensure safety and good behavior through positive class managementtechniques, model desired behavior, and provide overall support to their assignedParticipants during the summer camp activities. The Summer Associates report to the Summer Morning and Afternoon [AM &PM] Site Managers. Assistin maintaining accurate program records including incident reports and daily attendance.Understand and implement ALL program procedures as appropriate, know, enforce, and follow all safety guidelines associated with all program areas.This includes but is not limited to being responsible for participants’ safety and knowing their whereabouts at all times, Serve as a role model to theparticipants, Create a warm and welcoming environment, communicate with parents about participant’s experiences, report concerns, comments andfeedback to Site Managers. Assist participants during activities and provide support to instructors as needed and ensure that the site is kept clean andorganized.
-
-
-
-
Art Assistant
-
Apr 2017 - Aug 2018
Wynwood based Colombian artist Santiago Montoya creates his artwork based on real bills. The real currency of several countries has been hisinspiration for the past years to produce unique contemporary tapestries where we transform bills into pieces of art.To develop such a process, as an assistant, I was in charge of critical tasks such as Cutting bills, trimming bills on wooden boards using laser printers,crate and pack pieces, brainstorm for art preparation/shipping, supplies explorations, amongst others. The art handling process is crucial due to theyear-round contract established with Halcyon Gallery in London, UK.
-
-
-
Miami Film Festival
-
Movies, Videos, and Sound
-
1 - 100 Employee
-
Volunteer Coordinator
-
Jan 2017 - Mar 2018
As a Volunteer Coordinator, I am responsible for the recruitment process, training, scheduling & managing up to 500 volunteers to cover all venues forthe festival. Working closely with Theater Managers, Press, Miami Film Society Members, and other Festival organisms, to ensure all needs are covered. Ihave linked with Civic Engagement and student life at numerous schools. Attend expos and educational fairs, in order to promote the volunteeringprogram offering students learning service hours, a short internship, and a unique cultural experience.Miami Film Festival prides itself on being an iconic cultural event for Miami, and a growing festival on the world scene. With a small core team workingyear-round and for the extended season, As coordinators, we bring on about 500 dedicated volunteers to help activate all the moving parts of theFestival itself. We foster a culture of trust, strong work ethic, reliability, and quality. All team members are expected to uphold high standards ofcustomer service and presentation value. (Sometimes this means answering the same questions many times over for bewildered or over-zealous festivalguests and audience members, always with the same level of friendliness!). Festival volunteers are people who love film, love community engagement,love special events, and love Miami. One of the best experiences of my career.
-
-
-
Vizcaya Museum and Gardens
-
United States
-
Museums, Historical Sites, and Zoos
-
1 - 100 Employee
-
Museum Educator
-
Aug 2015 - Jan 2018
Conduct discussion-based group tours for the general public and school students in grades 4 to 12inside the house and outdoors in the gardens including set up and break down of materials for on-site school tours, sketching/raining lessons, sensory tours, and teacher workshops. Assist withpublic/family community programs, for after-hours events. Development of tour content, learningtheory, and practice. Supervise group management from arrival to departure. Cooperate withmuseum staff to support the administration of the group tour reservation and confirmationprocess as needed and assigned. Maintain inventory of school materials and resources. Leadorientations for big groups in the main house and the gardens, assist with audience evaluation asneeded via survey monkey. Cooperate with museum staff, volunteers, and fellow learningprogram facilitators to respond to the needs of diverse visitors, coordinate visitor servicesinformation and operations with security staff and volunteer guides. Perform additional tasksrelative to learning division needs and visitor services as assigned.Support and coordinate year-round Curatorial Projects: (CAP: Contemporary Arts Program)Coordination of events, manage timelines, constant customer service training, membershipliaison.
-
-
-
ArtBo
-
Belgium
-
Paper and Forest Product Manufacturing
-
1 - 100 Employee
-
Art Assistant
-
Aug 2013 - Dec 2013
ArtBo (Feria de Arte contemporáneo de Bogotá/Bogotá’s contemporary art fair) 2013, workshop tutor at “Articularte” interactive art fair pavilion, managing school groups as a tour guide over almost 100 participating art galleries from all over the world. ArtBo (Feria de Arte contemporáneo de Bogotá/Bogotá’s contemporary art fair) 2013, workshop tutor at “Articularte” interactive art fair pavilion, managing school groups as a tour guide over almost 100 participating art galleries from all over the world.
-
-
Education
-
2020 - 2021
University of Miami
Master of Arts in Liberal Studies, Liberal Arts and Sciences/Liberal Studies -
2009 - 2013
Universidad de Los Andes
Bachelor of Fine Arts - BFA, Fine and Studio Arts Management -
-
University of Miami
Master of Arts - MA, Liberal Arts and Sciences/Liberal Studies
Community
