Experience

The Northwest Seaport Alliance

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Senior Manager, Business Development

  • May 2022 - Present

• Business Development Manager

  • Jan 2017 - Apr 2022



MOL (America) Inc.

• United States
• Maritime Transportation
• 100 - 200 Employee

• Network Planning Manager

  • Dec 2014 - Dec 2016

  - Was responsible for the service design and vessel deployment plan for liner services calling Asia to/from Africa, Central and South America, and the Caribbean- Coordinated with relevant trade management and fleet management to evaluate ideas for ports of call and appropriate vessel type- Negotiated with other ocean carriers to establish new or renew existing joint service agreements, slot exchanges, and slot purchases- Managed the contract files and handled operational conflicts that occurred Show less

• Network Operations Assistant Manager

  • Dec 2012 - Nov 2014

  - As space controller of five Asia to North America services, coordinated with 20 cargo booking offices across Asia and India Subcontinent to maximize transpacific lifting performance- As G6 operations committee (OPSCOM) representative of seven Asia to Europe & Mediterranean services, helped establish standardized joint working procedures plus negotiated with alliance partners to maintain MOL’s cargo interest and recover on-time performance

• Management Trainee

  • Dec 2010 - Nov 2012

  - One of five employees selected for a corporate management program, which included training in various departments at regional and global headquarters- During rotation in yield management, assisted with creating an equipment forecasting and balance model for services calling both U.S. East Coast and Panama- During rotation in customer service, identified and presented best practices between Lombard and Atlanta offices' export and import departments- Completed BNSF Next Generation Intermodal University in May 2012 Show less

• Senior Trade Analyst

  • May 2010 - Dec 2010

  - Responsible for the utilization and profitability of MOL’s Asia to Caribbean & Amazon trade- Completed market research studies for new ports of call in the Caribbean and East Coast South America, and assisted in developing MOL’s vessel deployment plan for Latin America trade- Participated in the trade’s annual budget and business development plan, monthly forecasting, and ongoing cost savings management

• Trade Analyst

  • Sep 2007 - Apr 2010

  - Assisted with developing and communicating the department’s pricing and marketing strategy to MOL’s sales managers and agents in Asia, North America, the Caribbean and Amazon region- Created a competitiveness study of MOL’s Asia to Caribbean & Amazon services, which was used by front line sales and customer service



Port of Seattle

• United States
• Government Administration
• 700 & Above Employee

• Graduate Intern, Seaport Container Management

  • May 2007 - Aug 2007

  - Researched and analyzed the Port of Seattle’s international trade statistics and market share - Assisted with updating the Seaport’s marketing materials as well as shipper and containership line profiles - Accompanied account executives on several sales calls and attended periodic meetings for terminal and rail operators - Researched and analyzed the Port of Seattle’s international trade statistics and market share - Assisted with updating the Seaport’s marketing materials as well as shipper and containership line profiles - Accompanied account executives on several sales calls and attended periodic meetings for terminal and rail operators



NIPPON EXPRESS GROUP

• Truck Transportation

• Sales Assistant, Ocean Cargo

  • Jun 2006 - May 2007

  - Supported the outside sales representatives, and prepared weekly and monthly revenue reports - Fulfilled customer quotation requests for transpacific FCL/LCL cargo by negotiating ocean freight rates with containership lines - Supported the outside sales representatives, and prepared weekly and monthly revenue reports - Fulfilled customer quotation requests for transpacific FCL/LCL cargo by negotiating ocean freight rates with containership lines



Sheraton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Assistant Front Office Manager

  • Aug 2005 - Apr 2006

  - Collaborated with a local counterpart in managing the front office, which was comprised of five departments and 60 front-line customer service employees - Implemented a Sheraton Brand Standards testing program for the front desk and guest services to ensure consistent, quality customer service - Created a guest incident tracking report for easy cataloging and identification of trends - Collaborated with a local counterpart in managing the front office, which was comprised of five departments and 60 front-line customer service employees - Implemented a Sheraton Brand Standards testing program for the front desk and guest services to ensure consistent, quality customer service - Created a guest incident tracking report for easy cataloging and identification of trends



World Trade Plaza Hotel

• Rooms Division Manager

  • Aug 2004 - Jun 2005

  - Oversaw front office and housekeeping operations, managing 175 local employees - Initiated yield management procedures in reservations, resulting in the hotel’s then highest monthly average daily rate - Worked through the hotel’s re-branding period after it was changed from a Crowne Plaza Hotel, and started a new guest recognition program to help sustain repeat business - Oversaw front office and housekeeping operations, managing 175 local employees - Initiated yield management procedures in reservations, resulting in the hotel’s then highest monthly average daily rate - Worked through the hotel’s re-branding period after it was changed from a Crowne Plaza Hotel, and started a new guest recognition program to help sustain repeat business



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Assistant Front Office Manager

  • Jun 2001 - Jul 2004

  Assistant Front Office Manager (January 2004 - July 2004) | San Francisco, CA various non-management positions (June 2001 - December 2003) | Las Vegas, NV Assistant Front Office Manager (January 2004 - July 2004) | San Francisco, CA various non-management positions (June 2001 - December 2003) | Las Vegas, NV