Experience

The Anād Foundation
• India
• Non-profit Organization Management
• 1 - 100 Employee
• Executive Assistant to Chairman, Administrator (Volunteer for life)

  • Oct 2016 - Present


MVL Limited

• United Kingdom

• Senior Client Services Manager

  • Jun 2014 - Jul 2016

  Seamless Customer Experience Management Across all touch points from on-boarding to possession delivery Meeting CSAT/NPS Objective at the organisation level Operational Efficiency/Effectiveness – by means of employee lead change in continuous process improvement Debt recovery based on monthly targets Service Delivery at the end of construction to hand-over customer units/product Seamless Customer Experience Management Across all touch points from on-boarding to possession delivery Meeting CSAT/NPS Objective at the organisation level Operational Efficiency/Effectiveness – by means of employee lead change in continuous process improvement Debt recovery based on monthly targets Service Delivery at the end of construction to hand-over customer units/product



Vatika Limited

• India
• Real Estate
• 1 - 100 Employee

• Assistant Client Service Manager

  • Jan 2012 - Jul 2014

  Handling front & back end operations. Customer care through walk-ins and emails. Acting as a first level escalation SPOC, responsible for handling escalations pertaining to all functional domains (payments and collections, allotment and re-allotment, transfers, general queries) Implementation of Cloud based ERP (Salesforce) Managing Salesforce team for routine and special assignments Prepare monthly business review and reports. Handling front & back end operations. Customer care through walk-ins and emails. Acting as a first level escalation SPOC, responsible for handling escalations pertaining to all functional domains (payments and collections, allotment and re-allotment, transfers, general queries) Implementation of Cloud based ERP (Salesforce) Managing Salesforce team for routine and special assignments Prepare monthly business review and reports.



ADAPT SOLUTIONS (P) LIMITED

• United Kingdom
• Real Estate

• Assistant Manager - key accounts

  • 2010 - 2011

  Assisting clients with their queries and problems via face to face interaction, telephone and emails. Case closure within the turnaround time specified by management. Smooth transition starting at buying the services until expiration. Retention and satisfaction rates as per management specifications. Handling client relationship management functions, which include promoting positive and enduring relationships with a diverse clientele to ensure recurring business. Focal point for the collection of information from various sources. Interacting with Direct CXO and Senior Management level as well as ground level people. Prioritizing projects to ensure timely and accurate completion of all assignments. Market Analysis (SWOT and GAP) to build up a strategy for product release and positioning. Providing management with suggestions for improving volume, market share and price levels. Responsible for preparing the MIS. Show less



Avantha Technologies

• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Executive

  • Aug 2007 - Jul 2010

  Account mapping and Management, Relationship Management, Customer Mining and business development for the complete service portfolio. Managing Small accounts to Key Accounts. Interacting with the clients via face to face meetings, telephones and emails. Handling the customer care team. Responsible for preparing the MIS. Account mapping and Management, Relationship Management, Customer Mining and business development for the complete service portfolio. Managing Small accounts to Key Accounts. Interacting with the clients via face to face meetings, telephones and emails. Handling the customer care team. Responsible for preparing the MIS.



ATS Services Pvt Ltd

• India
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• CCE

  • Jul 2004 - May 2005

  Upselling Royal Sundaram Medical insurance to State Bank of India credit card holders. Upselling Royal Sundaram Medical insurance to State Bank of India credit card holders.