Customer Experience Manager

• Jun 2023 - Present

High School Pastor/Worship Assistant

• Aug 2016 - Jun 2023

-Building twice-weekly programs with sermons, worship, social time, and recreational activities -Twice-monthly events to engage students with fun and more in-depth exploration of scripture and discipleship -Leading our adult service worship department once a month -Building twice-weekly programs with sermons, worship, social time, and recreational activities -Twice-monthly events to engage students with fun and more in-depth exploration of scripture and discipleship -Leading our adult service worship department once a month

Parts Department Manager

• Feb 2014 - Aug 2016

-Quoting industrial bakery machine repairs -Parts purchasing, negotiating pricing, coordinating delivery to technicians and stores -Refurbishing parts from removed machines -"Other duties as assigned" -Quoting industrial bakery machine repairs -Parts purchasing, negotiating pricing, coordinating delivery to technicians and stores -Refurbishing parts from removed machines -"Other duties as assigned"

Customer Service Manager

• Feb 2012 - Feb 2014

-Overseeing a team of representatives in a call center -Taking escalated calls from customers to ensure satisfaction with the products, delivery, and service -Running Live Chat for smaller immediate questions from customers -Processing returns and shipping labels -Overseeing a team of representatives in a call center -Taking escalated calls from customers to ensure satisfaction with the products, delivery, and service -Running Live Chat for smaller immediate questions from customers -Processing returns and shipping labels