Josh Thacker
Cloud Solutions Architect at Enabling Technologies- Claim this Profile
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Bio
John Dusek III
I have known Josh since he was an intern finishing up his college studies (I gave him my card and asked him to call me when he was done with school), he is very genuine, honest and hardworking, he is brilliant with technology and uses that skill to help people get their work done. He is also gifted in the music world, which I have found to be very helpful to the analytics of computer technology.
Alvin F. Snyder, DVM
I often worked late and had the opportunity to observe Josh first-hand and was always impressed with his work ethic, his attention to detail and his efficiency. Cleaning can be very monotonous and not everyone goes at it with a lot of zest, but he never made it that way. He worked hard and efficiently making every step count. I learned that it was this job that was helping him pay his own way through school as well as care for his family. I admire young people who take on that responsibility and take it seriously. That was reflected in the work he did as well. I was impressed enough that I proactively contacted him when he graduated to inquire about his career plans. Unfortunately, I did not have a position available at the time, or I would have hired him then. He is a great, sincere, honest, hard-working young man and in my opinion would be a pleasant and productive member of any team.
John Dusek III
I have known Josh since he was an intern finishing up his college studies (I gave him my card and asked him to call me when he was done with school), he is very genuine, honest and hardworking, he is brilliant with technology and uses that skill to help people get their work done. He is also gifted in the music world, which I have found to be very helpful to the analytics of computer technology.
Alvin F. Snyder, DVM
I often worked late and had the opportunity to observe Josh first-hand and was always impressed with his work ethic, his attention to detail and his efficiency. Cleaning can be very monotonous and not everyone goes at it with a lot of zest, but he never made it that way. He worked hard and efficiently making every step count. I learned that it was this job that was helping him pay his own way through school as well as care for his family. I admire young people who take on that responsibility and take it seriously. That was reflected in the work he did as well. I was impressed enough that I proactively contacted him when he graduated to inquire about his career plans. Unfortunately, I did not have a position available at the time, or I would have hired him then. He is a great, sincere, honest, hard-working young man and in my opinion would be a pleasant and productive member of any team.
John Dusek III
I have known Josh since he was an intern finishing up his college studies (I gave him my card and asked him to call me when he was done with school), he is very genuine, honest and hardworking, he is brilliant with technology and uses that skill to help people get their work done. He is also gifted in the music world, which I have found to be very helpful to the analytics of computer technology.
Alvin F. Snyder, DVM
I often worked late and had the opportunity to observe Josh first-hand and was always impressed with his work ethic, his attention to detail and his efficiency. Cleaning can be very monotonous and not everyone goes at it with a lot of zest, but he never made it that way. He worked hard and efficiently making every step count. I learned that it was this job that was helping him pay his own way through school as well as care for his family. I admire young people who take on that responsibility and take it seriously. That was reflected in the work he did as well. I was impressed enough that I proactively contacted him when he graduated to inquire about his career plans. Unfortunately, I did not have a position available at the time, or I would have hired him then. He is a great, sincere, honest, hard-working young man and in my opinion would be a pleasant and productive member of any team.
John Dusek III
I have known Josh since he was an intern finishing up his college studies (I gave him my card and asked him to call me when he was done with school), he is very genuine, honest and hardworking, he is brilliant with technology and uses that skill to help people get their work done. He is also gifted in the music world, which I have found to be very helpful to the analytics of computer technology.
Alvin F. Snyder, DVM
I often worked late and had the opportunity to observe Josh first-hand and was always impressed with his work ethic, his attention to detail and his efficiency. Cleaning can be very monotonous and not everyone goes at it with a lot of zest, but he never made it that way. He worked hard and efficiently making every step count. I learned that it was this job that was helping him pay his own way through school as well as care for his family. I admire young people who take on that responsibility and take it seriously. That was reflected in the work he did as well. I was impressed enough that I proactively contacted him when he graduated to inquire about his career plans. Unfortunately, I did not have a position available at the time, or I would have hired him then. He is a great, sincere, honest, hard-working young man and in my opinion would be a pleasant and productive member of any team.
Credentials
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Microsoft 365 Certified: Teams Voice Engineer Expert
MicrosoftApr, 2022- Oct, 2024 -
Developing Your Emotional Intelligence
LinkedInDec, 2020- Oct, 2024 -
MCP - Enabling Office 365
MicrosoftApr, 2015- Oct, 2024 -
MCSA Office 365
MicrosoftApr, 2015- Oct, 2024 -
MCP - Managing Office 365 Identities and Requirements 70-346
MicrosoftFeb, 2015- Oct, 2024 -
Microsoft Specialist - Lync 2013 Depth Support Engineer
MicrosoftSep, 2014- Oct, 2024 -
MCP - Enterprise Voice & Online Services with Microsoft Lync Server 2013
MicrosoftJun, 2014- Oct, 2024 -
MCP - Core Solutions of Microsoft Lync Server 2013
MicrosoftMay, 2014- Oct, 2024 -
MCTS Lync Server 2010 - Configuring
MicrosoftMay, 2013- Oct, 2024 -
Microsoft 365 Certified: Teams Voice Engineer Expert
MicrosoftApr, 2022- Oct, 2024 -
AudioCodes ACA: AudioCodes in a Microsoft Teams Environment Essentials and Configuration
AudioCodesNov, 2020- Oct, 2024 -
Microsoft 365 Certified Teams Administrator Associate
MicrosoftMay, 2020- Oct, 2024 -
MCSE Communication
MicrosoftApr, 2015- Oct, 2024 -
CCENT
CiscoAug, 2011- Oct, 2024 -
Microsoft Certified Systems Engineer (MCSE)
Microsoft -
Nectar UCMP
Nectar
Experience
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Enabling Technologies
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United States
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Sporting Goods Manufacturing
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1 - 100 Employee
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Cloud Solutions Architect
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May 2022 - Present
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NTT Ltd.
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Advanced Technical Consultant
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Dec 2020 - May 2022
Helping businesses in their final phases of workload migration into Microsoft Teams by adding calling capabilities. Migrating existing Skype for Business customers to Teams using direct routing. Helping businesses in their final phases of workload migration into Microsoft Teams by adding calling capabilities. Migrating existing Skype for Business customers to Teams using direct routing.
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Ascent Solutions LLC
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United States
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Medical Practices
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Voice/Collaboration Consultant
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Mar 2020 - Oct 2020
Responsible for designing solutions and consulting clients around moving voice infrastructure to Microsoft Teams. Responsible for designing solutions and consulting clients around moving voice infrastructure to Microsoft Teams.
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TetraVX
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United States
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Telecommunications
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1 - 100 Employee
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UC Technical Architect
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Sep 2018 - Oct 2019
Direct efforts to use monitoring toolsets and best practices with privately hosted Skype for Business and Cisco CCM (sVX) service offerings. Collaborate with cross-functional teams to implement various technologies such as Nectar and Science Logic that will support operations and allow company to provide efficient support to customers using hosted UCaaS services. Strong ability to effectively troubleshoot and resolve complex issues with Lync/Skype for Business. Also, provided sales engineering expertise on all deals that contained Nectar UCMP and/or AlertPro deployments. Show less
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Co-Mergent
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United States
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Software Development
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Unified Communications Architect, Partner
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Sep 2016 - Sep 2018
Architected and developed stable UC environments using Network Assessment Tools and Nectar Monitoring tools. Expert ability to solve Skype for Business problems and create customizable solutions for clients. Major participant in the creation of AlertPro365, an alerting tool for Skype for Business. This also increased the abilities of on-premise network VOIP performance. Provided sales engineering expertise on all deals that contained Nectar UCMP deployments. Provided sales engineering expertise for AlertPro once we moved it into a beta version and had a proof of concept to show potential customers. Created all marketing content that was used for AlertPro while at Co-Mergent. This included PowerPoint sales decks, website for both Co-Mergent and landing page for AlertPro, flyers for sales booth handouts at conferences, etc. Responsible for sales engineering expertise at all conferences such as Enterprise Connect and Microsoft Ignite.Key Achievement: Teamed up with the development team to create AlertPro. A cloud monitoring tool for Skype for Business online and Teams. Provided infrastructure, business analyst, and project management expertise to assist the development of AlertPro and bring it from idea to proof of concept and then beta testing. TetraVX was our customer when at Co-Mergent and ended up buying the company because they wanted AlertPro. Show less
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Sr. Unified Communications Engineer
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Feb 2016 - Sep 2016
Architecting and Designing Stable UC environments utilizing Network Assessment Tools (PathSolutions) and Nectar Monitoring tool sets. Lync or Skype for Business Pain Points? I can help make them go away!www.Co-Mergent.comwww.NectarCorp.com
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Emergent Networks
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United States
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Computers and Electronics Manufacturing
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Unified Communications Engineer
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Aug 2015 - Feb 2016
Supported and implemented client messaging and collaboration technologies such as Lynch and Exchange. Deployed Interactive Intelligence I3 in conjunction with Audio Codes or Sonus PSTN gateways. Accountable for improving UC support offering by Nectar and training the Managed Services team on effective troubleshooting techniques in Lync. Provided sales engineering expertise on all deals that contained Nectar UCMP monitoring deployments.
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Escalation Technician/Jr. UC Engineer
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May 2014 - Aug 2015
Supported and implemented client messaging and collaboration technologies such as Lynch and Exchange. Deployed Interactive Intelligence I3 in conjunction with Audio Codes or Sonus PSTN gateways. Accountable for improving UC support offering by Nectar and training the Managed Services team on effective troubleshooting techniques in Lync. Provided sales engineering expertise on all deals that contained Nectar UCMP monitoring deployments.
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Virteva
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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VMS Technician - Messaging/Collaboration
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Oct 2013 - May 2014
Participated on Managed Service team that supported client messaging and collaboration technologies such as Microsoft Exchange and Lync. Supported numerous small Lync systems and on premise Exchange environments with mobile MDM and BES. Participated on Managed Service team that supported client messaging and collaboration technologies such as Microsoft Exchange and Lync. Supported numerous small Lync systems and on premise Exchange environments with mobile MDM and BES.
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Avtex Solutions, LLC
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United States
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Managed Services Engineer
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Jun 2011 - Oct 2013
Assisted clients with various IT needs that ranged from new technology implementations to crucial upgrades. Provided expert advice on how to best use IT to meet business objectives. Experience includes managing Hyper-V environments, Exchange 2010, storage SAN’s, and a Citrix presentation server. Upgraded numerous file/print servers and maintained client environments. Supported Office 365 and administered environments in Cisco Call Manager, Microsoft Lync, and NET UX. Assisted clients with various IT needs that ranged from new technology implementations to crucial upgrades. Provided expert advice on how to best use IT to meet business objectives. Experience includes managing Hyper-V environments, Exchange 2010, storage SAN’s, and a Citrix presentation server. Upgraded numerous file/print servers and maintained client environments. Supported Office 365 and administered environments in Cisco Call Manager, Microsoft Lync, and NET UX.
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Menards
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United States
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Retail
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700 & Above Employee
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Computer/Network Support Technician
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Dec 2009 - Jun 2011
Installation and configuration, as well as repair and maintenance, of servers and clientsTroubleshoot network-related issuesResponsible for purchasing new equipment and supplies for Technical OperationsManage Cisco wired/wireless infrastructureKeep all network documentation up-to-date and well organizedProvide help desk support and software training to usersResponsible for all bar code scanners for automation processesResponsible for managing time clocks and time clock software Experienced with Kepserver automation communication softwareExperienced with SBT Accounting and Microsoft NAV 2009 ERP systemsExperienced in configuring Exchange and OutlookExperience managing Microsoft Active Directory, DHCP, and DNSExperienced with Citrix Metaframe and Wyse thin clients with Windows CEExperienced in configuring IIS services Show less
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Datacenter Computer Operator
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Aug 2009 - Dec 2009
Monitor data center using data center monitoring softwareContact on-call technicians if any problems occurWork with on-call technicians to help correct any problems
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Menards Inc
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United States
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300 - 400 Employee
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Computer Hardware Support-Warehouse Team member
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Aug 2009 - Dec 2009
Select orders for computer hardware to be shipped to stores Use Magic to help in selecting the correct hardware for shipment Operate forklift as needed Select orders for computer hardware to be shipped to stores Use Magic to help in selecting the correct hardware for shipment Operate forklift as needed
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Red Wing Shoe Co.
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United States
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Manufacturing
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700 & Above Employee
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Network Intern
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Jun 2008 - Mar 2009
Implemented wireless in conference rooms Troubleshoot VPN connection problems Created network documentation Updated IOS on all Cisco equipment Assisted with the configuration of Cisco 800 series routers for the home office environment Configure SNMP on all Cisco equipment Assembled new HP servers Assisted internal customers with any computer-related problems Implemented wireless in conference rooms Troubleshoot VPN connection problems Created network documentation Updated IOS on all Cisco equipment Assisted with the configuration of Cisco 800 series routers for the home office environment Configure SNMP on all Cisco equipment Assembled new HP servers Assisted internal customers with any computer-related problems
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Modern Janitorial
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United States
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Facilities Services
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Lead Janitor
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Dec 2006 - Mar 2009
Maintained client facility according to company specifications Supervised all team members assigned to the facility Secured building daily Maintained client facility according to company specifications Supervised all team members assigned to the facility Secured building daily
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Education
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2007 - 2009
Chippewa Valley Technical College
Associate's degree, Network Specialist
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