Experience

Canmart Ltd

• United Kingdom
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Director of Operations

  • Aug 2020 - Present



Akanda Corp.

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Business Development Manager

  • Sep 2021 - Present



PeakBirch Commerce Inc.

• Canada
• Information Technology & Services
• 1 - 100 Employee

• Vice President Operations

  • Oct 2020 - Dec 2021



Greeny

• Manufacturing

• Director Of Operations

  • Sep 2019 - Dec 2021



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Strategy Consultant

  • Dec 2016 - Sep 2019

  Advanced Customer Strategy is an area of Functional Strategy, which aims to help companies acquire, develop and retain more profitable customer relationships and experiences. ACS helps clients on topics such as customer experience, pricing and commercial strategies, innovation and marketing.Project Experience:Corporate Banking: Trade Analytics Platform – Global retail and corporate bank, UK - Led client engagement to further define digital sales concepts around commercial/ operational consideration- Developed approach for and led consumer testing sessions to refine concepts and assess feasibility- Leveraged testing outputs to align & inform wider technology and analytics team on specific information to be surfaced for users - Developed market sizing & investment case to define the potential market value of the programGlobal Automotive OEM - Global training lead & market roll-out lead The client had started development of a sales tool and concept to improve sales behavior at retail level and also increase visibility of data/ performance at a market and HQ level.- Conducted assessment of current sales functions and provided strategic guidance on organisational and functional capabilities. Developing use cases, user stories & process flows to support stakeholder buy-in- Developed a dedicated training approach aligned to best practice behaviours and led training execution and system testing/ validation- Market lead/ SPoC for 3 markets in setup and pilot phase, managing the execution of tasks by the market and HQ to hit key milestones. Reporting on status to client and ACN leadership as single source of the truth- Consistently relied on by the client to lead buy-in sessions across Europe to bring more markets onto the program Show less

• Strategy Analyst

  • Jun 2014 - Dec 2016

  Apply deep business strategy development, architecting value and operating model architecture skills to influence client agendas through business insight. Partner with our clients to make bold decisions on priority C-Suite issues at the intersection of business, technology and operations. Provide deep understanding of our clients' industry landscape and business options in the context of global, economic, technology and social trends.Global education organisation. Role: Business Analyst. Global Consolidation and Implementation of CRM (Salesforce - Marketing cloud, Sales cloud and Apttus)- Defined best practice and business specific global sales and marketing processes - Worked with the UK business units to understand business need of CRM system through fit gap workshops against global sales and marketing process- Facilitated and led design and build workshops for sales capabilities especially CPQ (configure, price & quote) across ANZ and UK business units - Led testing phase for pricing tool Global mobile communications corporation, large technology transformation project. Role: Release management - PAD Lead. -Working and supporting across many internal, client and 3rd party teams to ensure timelines were met and obtain sign off of deliverables. - Managed ~25 gate entry/ exit criteria deliverables, ensuring stakeholders where kept up to date on progress and priority whilst also supporting and facilitating sign off through strong personal skills and understanding of the issue and solution - Identifying gaps and pain points in the process, then working to develop solutions and owning the implementation to enhance the process to ensure more efficient and successful sign off of deliverables Show less



IH Sterile Services

• Business Development Executive

  • Jul 2013 - Jun 2014

  - Created and managed a marketing strategy, approved by leadership, to obtain new business from the NHS and from the private Healthcare sector with the result that revenue from clinics has increased by 15% on last year. - Created and implemented a sales strategy to further increase revenue from current customers through offering management of additional service elements, for one customer in particular revenue has increase 10% on last year. - Aligned new sales and marketing strategies with the successful implementation of a CRM system for the business, working with a CRM manager to make business specific customisations. This supported a more effective and manageable sales and marketing process for end users and gave management a clearer view of prospects and the sales pipeline. - Set up and managed a social media accounts and assisted in redeveloping the company website to ensure this has far better represented the company’s image and market position.- Produced a new sales brochure that was approved by senior management and used throughout the organisation in securing significant extra sales in 2013. - Created and Produced a Market Research questionnaire linked to a database facility in Excel for use when contacting potential customers, worked with SMEs to determine industry specific questions. Through finding the business was able to better understanding what prospects were looking for in a service provider. - Worked on a project to produce a web based portal for customers to make requests through which improved efficiency and quality of the service Show less

• Sales/Marketing Coordinator

  • Jan 2013 - Jul 2013

  IHSS is a quality and customer driven organisation, providing a complete medical instrument decontamination and sterilisation service, for a range of customers including; acute NHS trusts, private healthcare providers and smaller practices. We seek to develop a partnership with each customer so that the relationship may grant equal benefit to both parties involved. Responsibilities of the job include researching information on the decontamination industry and related markets, identifying commercial opportunities, preparing and implementing marketing strategy to position the company strongly within the current market. To be responsible for sales which can involve managing the contact databases, liaising with prospective customers and senior management in communicating highly complex and sensitive information, whilst using negotiation, persuasive, motivational and emphatic skills as required. Show less



Integer Group Ltd

• New Romney, Kent

• Accounts Assistant and Customer Service

  • Jun 2012 - Dec 2012

  Aiding in the production of management accounts meant I needed to ensure the accuracy of my work. Answering customer queries and maintaing a contact log helped to further develop my telephone manner and organisational skills. Working alongside clients to improve online marketing has given me the opportunity to develop skills I have learnt and put them into practical use. Aiding in the production of management accounts meant I needed to ensure the accuracy of my work. Answering customer queries and maintaing a contact log helped to further develop my telephone manner and organisational skills. Working alongside clients to improve online marketing has given me the opportunity to develop skills I have learnt and put them into practical use.



Mobile Repeater

• Sales and Support Agent

  • Jun 2009 - Sep 2011

  Being employed part time whilst in further education enhanced my organisational and time management skills.Working remotely from the office showed my self starter ability to initiate my tasks for the day Calling potential customers to secure sales and keeping a contacts database demonstrates the high-level communication skills needed to build a relationship with the customer. This led to me billing the largest amount in 4 of the months I worked there showing that I am competitive and target driven. Show less



Ashville Pacific Ltd

• Sydney, Australia

• Site Supervisor Assistant

  • Jan 2008 - Jan 2009

  Working abroad meant I had to gain an understanding of a different culture and work ethic which has helped in developing my communication skills, whilst working in the construction industry I had to quickly learn how operations worked. The role involved me travelling between sites to ensure certain tasks were completed which improved my organisation and also demonstrates self-motivation and determination. Working abroad meant I had to gain an understanding of a different culture and work ethic which has helped in developing my communication skills, whilst working in the construction industry I had to quickly learn how operations worked. The role involved me travelling between sites to ensure certain tasks were completed which improved my organisation and also demonstrates self-motivation and determination.



Facts International

• Ashford, Kent

• Market Research Telephone Interviewer

  • Mar 2005 - Sep 2005

  Attending briefings to understand what clients were looking for in their research Cold-calling potential interviewee's providing a brief introduction and attempting to complete the survey Attending briefings to understand what clients were looking for in their research Cold-calling potential interviewee's providing a brief introduction and attempting to complete the survey