VP, Customer Success & Growth

• Oct 2022 - Present

DevOps Customer Engineer

• Feb 2022 - Oct 2022

Associate DevOps Customer Engineer

• Mar 2021 - Feb 2022

Educational Sabbatical - Student

• Jan 2018 - Jun 2019

Software Engineering Immersive Program: - The Holberton School of Software Engineering SF - HTML, CSS, JS, Python, React, APIs, & System Design Software Engineering Immersive Program: - The Holberton School of Software Engineering SF - HTML, CSS, JS, Python, React, APIs, & System Design

Customer Success Manager / Catering Sales Manager

• Feb 2017 - Nov 2017

Lead the expansion into Sacramento Region, assisting with developing the internal CMS as part of OTG’s Software Platform.- Managed all of OTG’s Vendor partners, Events, Locations, Relationships, Documentation, etc. totaling an avg annual contract value of +$3M- Developed and Managed C-Level & Government Agency Relationships for expansion and platform adoption- Developed the Customer Success platform from the ground up integrating over 400 customers/partners into the newly developed CMS Infrastruckture.- Worked closely with all departments cross-functionally to develop and implement the onboarding process and product feedback loop - Responsible for resolving support tickets in conjunction with developer team - Identified and organized key data metrics for customers to help them find quickest path to value- QBR delivery and report development for product utilization and support ticketing- Helped drive the median sales of $2M from the previous year 2016 to $7M in 2017 thru event retention and service upsell Show less

Vendor Logistics Manager / Customer Success Manager

• May 2016 - Feb 2017

Effective management of Events, Markets, Vendors, Documents, and Relationships between Venues, Vendors, and the OTG Group. -Customer Success Management-Onboarding and Training for internal CMS-Managing and maintaining the OTG Group Market and Vendor Standards-Developing and Maintaining Vendor relationships through new vendor onboarding, providing guidance & assistance to new/old vendors, as well as cultivating healthy partnerships through effective communication-Analyzing market and vendor financials to optimize market/vendor performance-Building Unique Event experiences through effectively scheduling and managing market rotations/lineups, entertainment, and community activations-Vendor, Location, and Event documentation tracking by managing vendor permits, contracts, and any other necessary documentation -Expertise in all the Software, Apps, and Systems that the OTG Group utilizes: Infrastruckture, Zendesk, Taiga, Asana, Tableau, Zapier, Wufoo, Slack, HelloSign, MailChimp, and Google Apps (Sheets, Docs, Slides, Forms, etc.) Show less

Regional Manager West Coast

• Aug 2014 - Aug 2015

- Remotely worked as Regional Manager of the West Coast, USA, managing over 25 locations, 50 Contractors/Associates totaling over $7m portfolio- Responsible for the scouting, development, and expansion of 6 new locations and Vendor partnerships- Hired, developed, and trained contractors and associates to work within Region- Coordinated regional marketing strategy- Establish best-practices for on-site location management and customer relations

California Regional Manager

• Jul 2013 - Aug 2014

- Remotely worked as Regional Manager of 12 company locations, 30 Contractors/Associates, and vendor partners throughout California encompassing a $3M portfolio- Established Company - Vendor - Site - Contractor relationships and cohesion- Worked closely with High Stakes Vendor Partners and Contractors to ensure proper onboarding and successful implementation of the Franchise Model-Developed targeted marketing strategies for each Location/Vendor which lead to an avg 5-10% growth in quarterly sales for each location- Developed and maintained inventory and management systems for all locations Show less

Head Chef / Restaurant Manager

• 2005 - 2012

Senior Sushi Chef

• 2010 - 2011